Currently looking for a Dental Operations Manager in a high-end practice in N. California. Our focus and dedication are patient education, and long-term health. We empower our patients to develop the skills needed to stay healthy for a lifetime through proactive and comprehensive treatment. Our practice incorporates the latest cutting-edge technology to provide the highest standard of care, while extending a warm and caring environment.
Role of the Office/Operations Manager (OM)
Achieve the financial performance and revenue growth strategy of for our practice. The OM needs to be an expert in their local market, leveraging best practices for patient care and retention. The OM provides the leadership and guidance to achieve individual and team success. The OM supports and drives the practice mission and culture.
Responsibilities of the Dental Operations Manager
Oversee thriving dental practice
Supervising employees
Build office morale by promoting a supportive team environment that fosters longevity
Assisting in practice growth
Maintaining clear communication with the doctor
Managing all day-to-day operations and responsibilities of assigned practices including employee relations, patient relations, achieving operational goals, and tracking KPIs
Achieving revenue goals by effectively managing the office teams, patient scheduling, staff productivity, and receivables
Increasing patient growth and retention by supporting sales, marketing, and promotional programs
Ensuring successful execution of operational standards, including compliance with established company policies and procedures
Requirements of the Dental Operations Manager
Minimum 5 years of Dental Office Management or Operations experience
Results oriented and energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results.
Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused.
Proven record of success in improving collections and overall practice growth.
Process focused operator. Data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient
Excellent customer service skills. Flexible and adaptive; empathetic; passionate; ethical.
Experience managing staff and effective team builder. Displays character and integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent.
Ability to lead a team, prioritize their duties, coach, mentor, train, write effective performance evaluations, conduct feedback and handle employee relations issues
Able to remain calm and collected in a fast-paced, high-volume environment all while maintaining a high-level of organization
Ability to learn new systems and software programs. Skills required include use of knowledge of WORD, EXCEL and Accounting and Patient software applications, and use of standard office equipment.
Requires knowledge of Dental Plans, fees, general plan design, administrative guidelines, limitations and exclusions, reporting systems; business correspondence and business reporting techniques; and business principles of profit & loss statements.
Our Operations Manager
PRIORITIZES work that impacts employee development and retention – engages and delegates team to take on responsibilities that can be taken on by others
Is RELENTLESS at communicating the WHY and being SPECIFIC when praising, developing, and coaching employees
Holds self and others ACCOUNTABLE by being clear with commitments, managing time effectively, and proactively following up
Takes the INITIATIVE to identify areas for improvement and to further develop skills and talents
Finds SOLUTIONS to challenges like scheduling hiccups and the unexpected depletion of coffee in the break room!
Communicates with EXCELLENCE – empathy, compassion, integrity, and respect are at the top of the list
Education:
Equivalent to high school diploma or general education degree (GED). Bachelor’s degree from an accredited college or technical school; or equivalent combination of education and experience; prior coursework or on-the-job training in the fields of dentistry, business, or training is preferred.
Compensation will commensurate with experience. PPO medical insurances dental and vision Insurance, paid vacation, and paid holidays. Successful background check, drug test and reference check.
