Job Summary:
The Customer Service Representative & Order Entry Clerk carries out all customer service activities.
These activities include the responding to inquiries, processing orders and handling complaints in a prompt, courteous and effective manner. The handling of customer orders in a manner, which adheres to Company procedures, is a primary responsibility. Other responsibilities include phone duties, greeting visitors, scheduling and other clerical duties as required.
Duties/Responsibilities:
Processes and inputs all customer orders
Verifies that on-hand inventory is sufficient to cover shipping orders
Generates all related paperwork and necessary information required for customer work orders
Maintains an excellent working relationship with customers and brokers by responding to all inquiries and complaints concerning invoices, shipments, and inventory counts in a courteous and efficient manner
Reports customer feedback to management
Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.
Oversees all paperwork associated with shipping and receiving functions and maintains the corresponding files, and maintains current and accurate procedures for all accounts
Answers phone calls and operates various types of office equipment necessary to perform duties, effectively corresponding with customers as required.
Schedules inbound and outbound freight to comply with warehouse operations and capacity
Checks drivers in and out, and prepares paperwork for the dock to receive or load out trucks, distributing documentation to appropriate parties
Ensures the accuracy of all shipping and receiving documents, and gathers and maintains all data and records relative to shipping and receiving activities
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
