Customer Service Representative $16-$20 (Riverside)
This is a part-time position, that will include Friday: 9am to 6pm, Saturday: 9am to 6pm and Sunday: 10am to 5pm and other fill in shifts. Shifts could change and flexibility is important.
We are hiring for a Self-Storage Customer Service Representative to work at a Self-Storage Facility in Riverside, CA
Duties and Responsibilities:
Oversee day-to-day operations with other team members or individually
Rent storage units in a competitive marketplace
Present and process lease contracts and other storage documents
Must be able to accurately handle cash and balance receipts, post payments and process daily bank deposits
accurately
Make collection calls
Perform customer service techniques daily
Perform lock checks at least twice a day
Answer phones in a professional, friendly, and pleasant manner
Greet customers promptly and professionally
Effectively operate computer system
Perform custodial duties, clean vacated units, around facility, office, restrooms, and minor maintenance
Stock and sell moving and storage supplies
Work independently or as part of a team
Willingness to take direction from supervisors when needed
Follow all company policies and procedures
Required Qualifications:
High School Diploma or GED equivalent
Clear and effective communication in English, both oral and written
Bilingual is a plus (Spanish)
Excellent customer service skills
Ability to work effectively on your own or as part of a team
Punctuality and integrity
Ability to multi-task; dealing frequently with both tasks and customers
Proficient skills in Microsoft Suite (Excel, Word, Outlook) and other email programs; the ability to quickly learn storage and related industry software Basic math skills, to include the ability to add, subtract, multiply, divide and use decimals and percentages Ability to understand legalities of lease information and to follow self-storage lien laws and company policies and procedures
Self-motivated with a positive attitude and the desire to take pride in your work willingness to follow directions, work within rules and accept constructive criticism Know how to use common sense and reason with customers and at the site.
Successful completion of a background check
This position REQUIRES weekends.
Must have dependable transportation. Hours/shifts are subject to change as needed.
Occasional moving heavy objects/lifting up to 55 lbs.
Ability to pay close attention to detail
Previous experience in the storage industry not required
Job Type: Part-time
Pay: $16.00 - $20.00 per hour
Schedule:
Friday 9am – 6pm
Saturday 9am – 6pm
Sunday 10am – 5pm
Please Submit Your Resume By Email
