Dispatcher needed for position at a towing company located in Redlands
We offer benefits, room to grow and advancements!
The Dispatcher is the first person and point of contact to represent our company. Excellent customer service, strong verbal communications skills are a must, as the dispatcher receives all incoming service requests and must determine the correct routing or appropriate towing service needs. The dispatcher must also coordinate and dispatch tow operators and equipment. Good geographic knowledge with mapping and GPS skills are essential to be successful. Must work well under high-pressure situations, be extremely detail oriented and have superior organizational abilities in this fast-paced environment. Most importantly, must be able to work independently and as a team member.
JOB DUTIES
Takes incoming calls for towing service, police impounds and accidents.
Coordinate and dispatch multiple drivers and trucks.
Use proper radio/telephone etiquette and procedures.
Perform releases and clerical duties for impounded vehicles.
Clerical and administrative duties to include customer service, data entry, scanning of documents, payment processing and disposition of processes for lien documentation for unclaimed vehicles.
JOB REQUIREMENTS
Problem Solving - Uses reason even when dealing with emotional topics. Open to other opinions and help to solve each problem that arises.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.
Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; can make timely decisions.
Motivation - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; takes calculated risks to accomplish goals.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
Quantity - Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
Safety and Security - Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan.
This position is ideal for an individual with a background as a service advisor.'
Job Type: Full-time
