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Title: CCaaS Project Manager
Location: Irvine, California / Remote
Ekman Associates, Inc. is a management consulting firm that specializes in developing business, digital, and technology strategy, delivering solutions, and addressing human resource demands.
Summary:
The ideal person is a experienced Project Manager who has implemented Contact Center as a Service (CCaaS). CCaaS is a cloud-based customer experience solution that allows companies to utilize a contact center provider's software . A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support. This PM will be responsible for creating and maintaining a project roadmap, documenting system interaction, and keeping teams on track with milestones and deliverables, as well as reporting upward to our CIO and Executive Management team.
Responsibilities include planning activities, resource/vendor alignment, and coordinating execution. This position requires strong project management capabilities, effective communication and collaboration skills, and the ability to provide insight around potential risks and opportunities, resolve conflict, initiate resolution, and deliver results.
Key Experience: