Vacancy expired!
The Director of Technical Solutions will partner with Software Development, Marketing, and Sales to architect and deliver enterprise solutions, and build and sustain relationships with customers and prospects.
The incumbent will provide customer insights to our internal teams and will work with engineering to implement innovative technical solutions that leverage the data that our products generate to meet our customers’ needs.
The incumbent will also work with Marketing and Sales to create appropriate messaging for new technical solutions.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Sales / customer facing position.
Conduct on-site and on-line meetings to support the sales team in customer presentations.
Works closely with customers to identify unmet needs and solutions.
Collaborates with the customer’s business and IT subject matter experts including the CIO during the sales process to identify business processes, develop businesses and technical requirements and understand functional / technical constraints.
Translates customers suggestions into actionable feedback for engineering teams.
Works closely with sales, marketing, and engineering teams to anticipate and address customer needs.
Utilizes customer feedback and data to help inform decisions about how we communicate to our users, what products or services to provide for them and when to provide it.
Combines technical expertise and consulting skills to evaluate and develop technical solutions for customers.
Leads the account planning process at existing and prospective customers by identifying new or follow-on opportunities.
Works in concert with the Sales Team to present and articulate strengths, features, benefits, values and competitive advantages of company’s products and services.
Leads and / or oversees technical discovery, business justification, solution mapping, demo and evaluation of customer’s requirements.
Prepares and delivers value-based software demonstrations in support of sales cycles. Presentation includes personalization of materials to ensure delivery of a simple appealing and compelling customer presentation.
Leads and influences internal and external resources to a stated objective without formal lines of authority.
Contributes to the development and achievement of organizational goals and objectives.
Ensures that all documentation and drawings of technical data for quoting purposes, including an accurate scope of work, is in compliance with company policies and procedures.
Works effectively with cross-functional and / or global teams, readily shares information with others.
Adheres to all company policies, procedures and business ethics codes.
Other duties as assigned
QUALIFICATIONS
Education / Certification : Bachelor’s Degree preferred, 5+ years of related work experience required. Experience in Healthcare / IT Technologies.
Required Knowledge :
Proven ability to build and develop business relationships
Proven track record of providing excellent customer service
Extensive client account and project management experience with demonstrated ability to plan and manage the execution of custom development projects and complex client engagements.
Strong local network of IT and business executives and business acumen across a variety of functions within the hospital environment.
Possesses strong product / technology / industry knowledge.
Experience Required :
Skills / Abilities :
Relationship Development : Able to relate with others, building credibility and rapport; build partnerships across organizational boundaries.
Service Orientation : Able to anticipate and respond to customer needs, concerns, or questions; guide the organization in developing customer centered culture;
take the time to 'seek to understand' a customer's needs.
Integrity : Able to protect confidential information; do what is right even when no one is watching; demonstrate ethical conduct at all times;
question actions inconsistent with our values.
Problem Solving : Able to break problems / information down to systematically identify the cause of problems and make recommendations;
recognize the need for additional information and ask questions to obtain it; generate options for action to address an issue or opportunity.
Teamwork : Able to collaborate with others to achieve team goals; participate in meetings so they are productive; share ideas and learn from others to build consensus.
Discipline : Able to maintain personal focus on efforts that will yield the greatest results; prioritize multiple tasks and demands;
set priorities and allocate time and resources when faced with competing demands.
Accountability : Personal responsibility to learn from mistakes and create development plans; self-awareness to recognize personal strengths and weaknesses and work to improve.
Excellent written and verbal communication skills required.
Strong business acumen.
Ability to effectively negotiate.
TRAVEL : 80%
SPEAKING : Able to speak and present information in front of groups
PHYSICAL : Ability to sit or remain in a stationary position at least 50% of the time. Repetitive use of arms / hands / fingers for computer work such as typing and writing.
Ability to carry and move up to 5 to 10 pounds of electronic equipment (i.e., mobile computer units and medical device products)
As a requirement for this position, you may be required to go onsite to a medical facility. At that time you must complete the vendor credentialing process at the expense of Nihon Kohden which requires lab tests providing proof of immunity to common childhood illness (Measles, Mumps, Rubella, Hepatitis B and Varicella) as well as have a current TB certificate and Flu shot.
All field-based employees are expected to complete this lab work prior to visiting a medical facility.
EEO Policy Statement
It is the policy of Nihon Kohden America not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran.
It is also the policy of Nihon Kohden America to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements.
This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
Employees and applicants of Nihon Kohden America will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or because he or she is a protected veteran.
Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.
As CFO of Nihon Kohden America, I am committed to the principles of Affirmative Action and Equal Employment Opportunity.
In order to ensure dissemination and implementation of Equal Employment Opportunity and affirmative action throughout all levels of the company, I have selected Melanie Nguyen, Human Resources Representative, as the Equal Employment Opportunity (EEO) Manager for Nihon Kohden America.
One of the EEO Manager’s duties will be to establish and maintain internal audit and reporting systems to allow for effective measurement of Nihon Kohden America’s programs.
In furtherance of its policy regarding Affirmative Action and Equal Employment Opportunity, Nihon Kohden America has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that Nihon Kohden America is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished.
This Affirmative Action Program is available in the Human Resources office for inspection by any employee or applicant for employment upon request, during normal business hours.
We request the support of all employees in accomplishing Equal Employment Opportunity.
