Innovation starts from the heart. At Edwards Lifesciences, we’re dedicated to developing ground-breaking technologies with a genuine impact on patients’ lives. At the core of this commitment is our investment in cutting-edge information technology. This supports our innovation and collaboration on a global scale, enabling our diverse teams to optimize both efficiency and success. As part of our IT team, your expertise and commitment will help facilitate our patient-focused mission by developing and enhancing technological solutions.Responsible for providing first level service and support (analyze, design, develop, test, deliver, and maintain) for IT infrastructure solutions and/or shared services enterprise systems.You will make an impact by Provide support and troubleshooting of issues/incidents; ticket management; Participate in maintenance and upgrade activities on IT Infrastructure and/or Enterprise Applications. Serve as the technical resource in administration and operations of systems Maintain device, network and/or systems documentation Other incidental dutiesWhat you'll need (Required):Bachelor's Degree or Equivalent in Information systems and technologyPrevious Troubleshooting and networking switching and routing experienceWhat else we look for (Preferred) Good problem solving skills Good understanding of troubleshooting techniques with the ability to adapt and learn new technologies Good organization and time management skills Good verbal and written communication skills and customer focused skills Experience drafting technical documentation Good knowledge of IT technologies (e.g. configuring equipment, network addressing, routing, VoIP, BC/DR, server admin, server and desktop virtualization, storage, email, database management, and application support.) Good knowledge of operating systems (e.g., Win Servers, Client, Unix) facilities such as file management, system and application security Good knowledge of system administration or configuration. Strict attention to detail Ability to manage competing priorities in a fast paced environment Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/controlAligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.For California, the base pay range for this position is $56,000 to $80,000(highly experienced).The pay for the successful candidate will depend on various factors (e.g., qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website.Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.COVID Vaccination RequirementEdwards is committed to complying with the requirements and guidance from our government authorities and to protecting our vulnerable patients and the healthcare providers who are treating them around the world. As such, all Healthcare Interacting positions require COVID-19 vaccination, which includes anyone who directly interfaces with patients and those who interact with healthcare providers as part of their role. If hired, as a condition of employment, you will be required to submit proof that you have been fully vaccinated for COVID-19, unless you request and are granted a medical or religious accommodation for exemption from the vaccination requirement. This vaccination requirement does not apply in countries where it is prohibited by law to impose vaccination. In countries where vaccines are less available, or other requirements exist, we may institute alternate measures that optimize patient safety and healthcare provider safety, which may include regular COVID testing or specific masking requirements.Edwards Lifesciences is the global leader in patient-focused medical innovations for structural heart disease, as well as critical care and surgical monitoring. Driven by a passion to help patients, the company collaborates with the world's leading clinicians and researchers to address unmet healthcare needs, working to improve patient outcomes and enhance lives. Headquartered in Irvine, California, Edwards Lifesciences has extensive operations in North America, Europe, Japan, Latin America and Asia and currently employs over 15,000 individuals worldwide.For us, helping patients is not a slogan - it's our life's work. From developing devices that replace or repair a diseased heart valve to creating new technologies that monitor vital signs in the critical care setting, we focus on helping patients regain and improve the quality of their life.
