This role will act as the primary point of contact for the educational and technical support needs of the Pacific Northwest market’s retailers.This position provides ongoing education and technical support for dealers on an annual cadence while also supporting their promotional activities, local brand partners, industry events, marketing opportunities, and other related events and opportunities.Supporting, developing, expanding, and continually improving  the customer service landscape in your defined geographic region is foundational to success.Responsibilities:Provide foundational retail education on Bosch eBike Systems to bicycles retailers in a defined market space Organize and execute an annual training cycle to certify qualified retailers and individuals to improve retail and rider experiences with Bosch’s systemsResponsible to provide on-going technical support and troubleshooting as needed to retailersDrive retailer engagement with on-line tools and education opportunitiesSupport, develop, expand and improve the customer service concept (e.g. hotline support, training concept) for the Bosch eBike System, taking into account customer service requirements specific to the North American marketRelay information proactively and as requested to broader Bosch eBike team on retail expectations and landscape, service trends and challenges, competitors’ actions and opportunities, regulations and advocacy, etc.Travel expectation: 70% travel within the region
