Reporting to the Director, Sales & Marketing, responsibilities and essential job functions include but are not limited to the following: Exceeds group sales goals as well as segment goals on a monthly, quarterly and yearly basisResponsible for direct report’s achievement of individual goalsSolicits group through action plan preparation and executionResponsible for achievement of objectives, as outlined in the market team’s action plansIdentifies prospective customers and establishes revenue goals for existing key accounts and key prospects within their specific market segmentParticipates in the d.a.r.t. Referral Program with goal for referring business to sister hotels/brandsContracts room nights and reviews team member’s contracts, considering the number of rooms, average rate and total revenue objectives of the hotelOversees ongoing communication for market between property and the global sales networkParticipates in tradeshows, conventions and promotional events within the hotel and trade related organizationsMaintains positive relationships with all guests, vendors, colleagues and global sales networkMaintains account, contact, activity and business details within Opera S&C according to Fairmont standardsEnsures delivery of expected guest service through follow up and coordination with other hotel departments Manages referral response system and tracking of definite business - both inbound and outboundPrepares weekly, monthly, quarterly, and annual reports as requiredAssists in the preparation and re-forecasting of hotel revenue objectives and compilation of market intelligenceChampions sales technology systems and standardsInvolved in setting individual room revenue and/or room night goalsInvolved in alerting team of Distant Early Warning (DEW) signalsAssists with development and/implementation of annual budget and marketing planImproves communication through attendance at weekly revenue management, rate strategy meetings and regularly scheduled Sales Departmental meetingsProvides ongoing sales direction to direct reports by conducting a minimum of two coaching meetings on a monthly basis in order to review skills, knowledge, techniques and Performance Management Goals (REACH)Reviews sales shop calls with individual managersDevelops, energizes and leads a motivated, competent and cohesive team through the implementation of approved Sales reward & recognition programs and HR performance management programsKeeps a constant focus on identification of hi-potential colleagues and succession planning opportunities and needsOversees administrative colleague’s workloadActively participates in prescribed sales trainingParticipates in Hotel Manager on Duty program, if requiredOther duties, as assigned
