Foster a welcoming environment for guests, colleagues, and vendors.Address guest concerns promptly and professionally.Maintain high grooming and service standards aligned with brand and Forbes/LQA expectations.Schedule and assign duties to Room and House Attendants.Monitor room status, rush requests, and service refusals; reassign tasks as needed.Ensure daily housekeeping service is completed before check-in times.Coordinate with Front Desk, Engineering, and Royal Service for room readiness and maintenance.Oversee office cleaning and maintenance schedules in administrative and back-of-house areas.Monitor and analyze inventory consumption trends to optimize stock levels and minimize waste.Oversee laundry and uniform management, including vendor coordination and timely distribution of staff uniforms and guest linens.Collaborate with the team to identify cost-saving opportunities and operational improvements related to supplies and services.Use Opera Cloud, Alice, and other systems to manage assignments, VIP lists, and service requests.Maintain control sheets, logs, and accurate records.Answer and log calls; ensure rapid response and clear communication across shifts.Prepare reports, manage office supplies, and maintain organized workspaces.Ensure adherence to health, safety, legal, and company policies.Support continuous improvement through training and implementation of new procedures.Maintain attendance records and recommend corrective actions when needed.Perform clerical tasks, operate office equipment, and manage departmental correspondence.Attend meetings and briefings; support departmental projects and initiatives.Maintain organized housekeeping areas and uphold a safe working environment.Organize workflow and ensuring colleagues understand their duties or delegated tasksMonitor associate productivity and providing constructive feedback and coaching when applicableAssign work and sections on a daily basisReview business levels and staffing for management to reviewPrioritize the daily activities of the housekeeping staffStrategic-decision makingResolve complaintsConflict resolution 
