At Fairmont Hotels & Resorts, ensuring the safety and wellbeing of our Colleagues, guests and visitors is an integral part of our operations. As a Security Officer, your attentiveness, efficiency and commitment will ensure your hotel remains a safe, enjoyable workplace and travel destination.Responsibilities and essential job functions include but are not limited to the following:         Consistently offer professional, friendly and engaging serviceEnsure the overall safety and security of the hotel guests, Colleagues and hotel premisesAct as a member of the Emergency Response Team, responding in cases of fire, accident, safety concerns and calls for medical assistanceEnsure that any violations to law or hotel policy is investigated and reportedRespond to all emergency situations and provide First Aid and C.P.R. as requiredCorrect and report any fire hazards or health and safety hazardsReport and investigate occurrences of accidents, complaints, criminal activity, and crisis situationsDocument all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements. And in documenting such activities remain objective, and write comprehensive reports.Conduct cash counts and crowd controlHandle all internal and external inquiries in person and via phone/email whilst sitting in the security officePatrol the interior and exterior of the hotel and action any situation requiring attention, including all stairwellHandle and document guest and employee accidents, guest room lock problems, noise complaints, and any questionable individuals on the premises.Assist disabled guests.Assist in implementing preventive safety and security programs.Assist hotel staff in handling of unusual guest or employee problems, such as, but not limited to, disorderly conduct, thefts, suicides, bomb threats, employee or guest accidents, fire or safety hazards, robberies, terrorist activities, civil disturbance, power or elevator failures, medical assistance and natural disasters.Remain informed of current Federal and local laws and regulations as they relate to the hotel, particularly in areas of guest, patron and employee rights.Take an active role in the implementation of the hotel's fire plan including the General Communication Center, the Command Post, all technical equipment and the roles each employee/manager plays.Champion the hotel sex trafficking prevention program and offer guidance to employees.Assist in training related to the hotel's emergency procedures.Control the key, lock system, alarm system, and fire protection system.Conduct V.I.P. escorts in a professional and courteous manner.Monitor the Closed-Circuit Television (CCTV), and review the footage as needed.Conduct departmental key control audits and maintain key control recordsMaintain computer records of all actions in a Daily Activity ReportAssist guests regarding hotel facilities in an informative and helpful wayCoordinate lost and found items program. Document, organize and store all lost and found items given to Loss Prevention; document guest inquiries for lost items and coordinate return of lost items to guests.Inspect employee packages, purses, bags, etc. as employees enter or leave the property.Follow department policies, procedures and service standardsFollow all safety policiesMaintain regular and predictable attendanceOther duties as assigned
