As a Utilization Coordinator, you will support daily healthcare operations by managing client scheduling, authorization tracking, caregiver communication, and high-volume data entry. This role plays a key part in ensuring services are accurately scheduled, authorizations are properly utilized, and operational issues are resolved quickly and effectively. This is a detail-driven and evolving role within a growing team. Responsibilities may shift as operational needs develop, requiring strong adaptability, accuracy, and sound judgment in day-to-day decision-making. WHAT YOU WILL DO: Scheduling & Data Entry Management: Enter, update, and maintain visit schedules, service codes, and authorization details in MatrixCare with a high level of accuracy and timeliness  Caregiver Support & Issue Resolution: Contact caregivers to resolve missed clock-outs, scheduling discrepancies, GPS issues, and visit-related concerns prior to payroll deadlines  Authorization Monitoring & Utilization Support: Track client authorizations, support proper utilization of approved hours, and help identify and resolve under- or over-utilization issues  Client & Caregiver Communication: Respond to scheduling, service, and authorization inquiries in a timely, professional, and solutions-focused manner  Reporting & Documentation: Run, review, and maintain operational reports related to visits, scheduling accuracy, and authorization usage  Operational Support & Flexibility: Support a growing team by adapting to shifting priorities, assisting during high-volume periods, and contributing to process improvements as responsibilities evolve 
