Customer Service Representative‼‼

Customer Service Representative‼‼

06 Nov 2024
California, Los angeles, 90001 Los angeles USA

Customer Service Representative‼‼

SKYSTAFF is urgently hiring for customer service representatives at one of our Compton facilities.

Kindly send resume for reviewal , we are scheduling interviews ASAP!

Shift:Monday to Friday 7:00 AM To 3:30 PM

Role and responsibilities:

· Handle customer inquiries regarding ocean freight and trucking services, rates, shipment status, and schedules.

· Act as the main point of contact for customers from booking through delivery.

· Provide timely and accurate updates on shipment progress, including estimated delivery times and potential delays.

· Assist customers with booking freight services, including ocean and inland trucking transport.

· Coordinate with carriers, drivers, and warehouses to ensure efficient movement of goods.

· Maintain accurate records of shipments in the company’s tracking system.

· Address and resolve customer complaints, shipment issues, and delays.

· Ensure all documentation (bill of lading, invoices, etc.) is accurate and compliant with international shipping regulations.

Relationship Management:

· Build and maintain strong relationships with customers by providing excellent service

· Provide feedback to sales and operations teams regarding customer needs and expectations.

Required qualifications:

· 2+ years’ experience

· Bilingual

· Familiarity with ocean freight and trucking operations

· Excellent communication and interpersonal skills

· Proficiency in Microsoft office ( Word, Excel) and experience with transportation management systems (TMS) or similar software.

Related jobs

Job Details

Jocancy Online Job Portal by jobSearchi.