Dog-E-Den is a busy Dog Care facility in Sherman Oaks located on Ventura Blvd. near the Sherman Oaks Galleria and we are looking for experienced and responsible Front Desk staff to join our team.
The Front Desk is often the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to leave their dog with us. To deliver a great guest experience Front Desk staff members will check in and out guests efficiently, and make sure that all questions and concerns are answered.
- Answer, record and process all guest calls, messages, requests, questions or concerns
- Record guest preferences in the system
- Check guests in and out, including resolving any late or disputed charges
- Accurately process all cash and credit card transactions using established procedures
- Send out daily report cards to clients
- Handling of dogs on and off leash of 50lb+
- Make sure the store runs properly and efficiently
FRONT DESK POSITIONS REQUIRES AT LEAST 1 YEAR EXPERIENCE IN CUSTOMER SERVICEPrior veterinary, dog daycare, or animal grooming salon experience is a plus!
Dog handlers supervise, care for and play with our canine guests. We are searching for motivated dog lovers who don't mind hard work or getting dirty. Employees MUST be available to work weekends and on holidays as this is our busiest time.
Description:
- Supervising play
- Feeding
- Administering medications
- Washing dog bowls
- General cleaning and janitorial chores
This is an enjoyable job with animals, but staff is not here just to "pet puppies"; there is barking, flying hair, poop/pee, vomit, dirty paws and very physical work involved. This position can also lead to a supervising role for the right candidate.
Requirements:
Applicants must be at least 18 years old and should be comfortable handling all types of dogs in a humane manner. Applicants should have a flexible schedule that allows them to work nights if necessary. You should be able to lift 50 lbs. and expect to be physically active for your entire shift including being on your feet for long periods of time. Front Desk staff are also expected to be able to spend large portions of their shifts, potentially their entire shift, inside the yard with the dogs if necessary. You should be able to work equally well either independently or as a team. Along with a strong work ethic and physical stamina, please be responsible, honest, patient and prompt; possess good verbal communication skills, a sense of humor, a positive attitude and most importantly, must love dogs!
For consideration please reply to this posting with your resume directly. Emails without resumes WILL NOT be considered.
Looking for part-time & full-time employees.
See www.dog-e-den.com for additional information.
