We are currently seeking candidates for the Specimen Collector role, a drug and alcohol testing operations position for our company. Please respond by cutting/pasting/copying your resume in the body of your email so that we do not have to open an attachment. We WILL NOT DOWNLOAD NOR OPEN ATTACHMENTS.
Crossroads Drug and Alcohol Testing is on the move and expanding into the Downtown/East Los Angeles area and is seeking qualified individuals who can contribute to the continued success of the company.
Our organization values high quality and efficient service to all our clients. We achieve this by creating an inclusive culture that fosters growth potential for our team members and our organization.
Candidates for this position strive to learn and do more than the minimum requirements of the job. We are seeking engaged, solution-driven individuals.
If you are motivated and committed, then you are the type of team member who will be successful and help our clients, team and company thrive. If you are up for the challenge, and can abide by the following principles, please consider applying:
Strives for greatness
Become part of the solution
Respect others and their feelings
Help create an amazing client experience
Bring commitment to compliance
Be curious: "What else can I do to assist and learn at Crossroads?"
Seek feedback: "What coaching do you have for me?" And "What can I do better?"
Have personal ownership and pride in your work
Care- not because you must, but because you want to
Openness to change
AT A GLANCE:
Specimen Collectors at Crossroads set the bar for innovation, integrity, insights and outcomes. With a client-centered approach, specimen collectors at Crossroads are foundational team members in the organization, helping create and deliver a better experience to those we serve. Accurate specimen collection is a critical step.
ROLE OUTCOMES:
Providing a frictionless client experience
Accurate and timely order entry and collection process
Contribute to improved client outcomes through precision in daily work activities
Collect and process laboratory specimens (may include oral, urine, and breath specimen collection per policy) in a manner that improves outcomes for all stakeholders: patient, provider, payer, and laboratory.
Collect specimens according to established Federal Guidelines. Tests include, but are not limited to Drug Screens, Alcohol Screen, and Fingerprinting
Accuracy of Data Entry
Commitment to organizational process improvement efforts
A strong Commitment to Compliance
Data entry accuracy
Specimen collection and shipping accuracy
WHAT YOU BRING TO THE TABLE:
Knowledge of:
Prior experience a plus!
In Depth Knowledge of specimen collection techniques and procedures
Advanced understanding of preventing personal exposure to biohazards and infection prevention measures
Specimen collection protocols
knowledge of Personal Protective Equipment best practices
Skills:
Basic computer literacy (software and hardware) and ability to learn new computer/technology skills
Effectively communicate with internal and external clients and patients
Compose grammatically correct, professional level written communication
Follow checklists and produce the same results every time
Maintain accurate files and records
Strong attention to detail
Ability to:
Communicate with, understand, and react effectively to a diverse client population base
Establish and maintain professional working relationships with coworkers, patients, and clients
Establish rapport and gain the trust of others
Accurately record information
Maintain composure, interact diplomatically, and make effective decisions in confrontational situations
Communicate effectively with individuals who may have emotional/behavioral health needs
Maintain and ensure personal wellness and/or willingness to seek help when needed. Healthcare as an industry has periods of stress when supporting patients who exhibit apathy, hostility, resistance, and anger
Learn and commit to practice:
Infection Prevention Protocols
HIPAA - Protect and maintain confidential information
OSHA Standards related to specimen collection
Principles, practices, and techniques of specimen collection
Federal regulations, state laws, and agency directives applicable to specimen collection
Required Certifications and Licenses:
Possession of a valid driver's license/Auto insurance (for those that travel between clinics) or alternate means of travel
Certifications as may be required for specimen collection
High School Diploma or Equivalent GED
Prior patient experience a plus (examples may include Specimen collection, phlebotomist, medical assistant, nurse's aide, healthcare technician, nursing students)
ADDITIONAL JOB CONSIDERATIONS:
This position is a Full-Time hourly
The hourly rate is $17.00
Travel between clinics. Schedule TBD.
Drug and alcohol-Free Environment
Must pass drug test
ROLE Responsibilities:
Innovation
Flexibility for change
Solution focused mindset
Other duties as assigned
Integrity
Facilitates the collection, processing, and shipping of laboratory specimens
Accurate Data Collection and Data Entry pertinent to laboratory orders and testing
Self-Motivated to stay up to date with Crossroads policies and procedures
Ability to adhere to all healthcare regulations
Maintains neat, clean, orderly client/work areas always
Maintains hygiene and dress code according to company standards
Orders and maintains inventory of supplies per policy
Performs Direct observation during specimen collection, if required
Insights
Accurately collect, label, verify patient and ship specimens per policies
Collect and troubleshoot any missing information at the time of specimen collection
Identification and accuracy of billing information entry, payment collection when required, knowledge of and acts in alignment with corporate policies
Outcomes
Demonstrates excellent customer service and compassion when interacting with clients and staff
Exceptional Client experience that supports the individual but also the growth of the organization
Seamless care delivery that is client centered, provider supportive, and billed accurately for services provided
100% compliant workflow
Pride in your work
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Crossroads is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
