Cargo Services Officer
CSD - Cargo Services Delivery
Los Angeles, California, USA
Cathay Pacific
Application Deadline16 Aug 2024
Company DescriptionMove Beyond! To move people forward in life - We are the people behind Cathay Pacific. We are proud of our Hong Kong heritage but equally proud of the global, diverse workforce that makes us who we are. We are relentlessly driven to create lifetime customer loyalty, value for our shareholders and satisfaction and enrichment for our employees. We are a complex global business, but we are also family. And whether we are in the cockpit or behind a desk, moving cargo, checking our passengers in or ensuring they are safe and comfortable while in the air, we are all one team, focused on delivering one world-class airline operation. Join us and discover just how far you can go! Role IntroductionCathay Pacific Airways is looking for an enthusiastic, service-oriented individual to join the Cargo team in Los Angeles. The successful candidate will assist with the operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay Service levels and regulatory requirements. The candidate will also being providing support to port management to drive service excellence while also ensuring the highest standards of safety.OverviewCustomer Service
Support cargo reservations and bookings whilst providing exemplary customer service
Provide timely vendor notification for on time and delayed flights
Provide timely shipment status updates to customers
Help to manage Ground Handling Agent performance and provide guidelines and instructions
Support the established performance targets through operational oversight and participation
Safety, Security and Compliance
Help to ensure compliance and conformance to all regulatory and internal safety, security, quality, and procedural requirements
Undertake quality check programs established by Head Office and participate in audits as required
E&A
Emergency and Accident and Crisis Response responsibilities as required
Key ResponsibilitiesAdministrative Support
Prepare flight documentation for crew and Customs
Check and review post flight documentation
Prepare post flight reports in a timely and accurate manner
Provide freighter catering uplift and last minute changes
Coordinate effectively between engineering, airport operations, air traffic control and vendors to ensure smooth communication and service provision
Coordinate cargo service activities between sales, operations and ground handling in order to ensure efficient handling of shipments
Communicate effectively via various channels stakeholders including customers, airport and cargo operations, suppliers, flight crew etc.
Assist with various administrative station tasks such as SAP
Coordinate weather diversions at diversion sites
Handle diversion of Cathay Pacific Flights when required
Assist with crew administration and support matters at the port
Support station training activities as required
Support station management in supplier oversight including reporting Ground Handling Agent performance issues
Any other reasonable task as requested
Ramp Coordinator (RCO)- note typically for Freighter ports so may not be applicable for every Cargo Services Officer role
Monitor and ensure the required procedures are properly carried out by Ramp Handling Operator and the Cargo Terminal Operator particularly for special cargo, movement of in/out cargo and mail units on an ad-hoc basis, loading and unloading of freighter, etc.
Monitor the optimization of space utilization for loaded Unit Load Devices and the belly of freighters
Ensure aircraft searches required by the Security Program are conducted prior to loading
Maintain good communications with captain-in-command, Ramp Handling Operator, Cargo Terminal Operator and the Cargo Office
Liaise closely with the Cargo Office to provide up to date information of freighter positioning when there is disruption of schedule
Quickly resolve issues on the ramp as required
Ensure safe operations are maintained at times particularly during loading and unloading of freighters
Assess the cause of any delay and provide recommendations to the immediate supervisor on accountability for the cause and solution
Monitor the acceptance and release of such special cargo as animals, engine, vehicle, bulky shipment, and odd-sized items
Coordinate the activities in the warehouse and conduct quality checks on cargo handling from the Cargo Terminal Operator and the Ramp Handling Operator
Any other reasonable task as requested
RequirementsAcademic Qualifications
Completion of High School / GED or equivalent combination of education, training, and experience is required
Knowledge, Skills, Training and Experience
Minimum 2 years’ experience in the cargo industry is an advantage
Strong communication skills
Natural customer service orientation
Attentive to detail
Knowledge of MS Word, Excel and PowerPoint
Additional Requirements
Must possess a valid state issued driver’s license
Must successfully pass all pre-screening clearances, including a background check and pre-employment drug screen upon contingent job offer
Obtain and retain necessary credentials and clearances (CBP Customs Seal and Driving Icon) per local requirements
Must successfully pass safety training examination and receive certification before starting operations
Strong cognitive reasoning and mathematical skills are essential
Ability to inspect and assist in manoeuvring loaded pallets up to 50 lbs frequently
Ability to manage competing priorities in a fast-paced environment with tight deadlines
Comfortable working at the warehouse, on aircraft, and outdoors on the tarmac in all weather conditions
Must have the right to live and work in USA
Background & Security
Certain Employees will be required to obtain a Security Identification Display Area, (SIDA) badge provided by the airport authority and maintain good standing to retain their SIDA badge.
Employment will require successful completion of a ‘Background Check’ and ‘Drug Free Workplace’ test
BenefitsCathay Pacific Airways is proud to offer eligible employees competitive Compensation & Benefits package, as varied by location, regularly scheduled hours worked, length of employment and employment status as highlighted below.
Travel Privileges on Cathay Pacific Airways Global Network
Extensive well-being programs including health, dental, prescription, vision, virtual doctor visits and flexible spending accounts and employee assistance program benefits to help you stay well.
Generous 401K Matching Program
Paid Holiday & Vacation
LTD & Basic Life Insurance
If this position requires a uniform, a uniform allowance will be provided
To learn more about Cathay Pacific as a Certified Great Place Employer –Please Click Here (https://www.greatplacetowork.com/certified-company/7079941)
Salary Range -The estimated salary range for this role is $49,536 to $74,244 per year. Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. Personal & Application InformationCathay Pacific Airways is an Equal Opportunity (EOE) (https://www.dol.gov/sites/dolgov/files/OFCCP/regs/compliance/posters/pdf/22-088EEOCKnowYourRights.pdf) and Affirmative Action (AA) (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp%20EnglishformattedESQA508c.pdf) employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status and other protected status as required by applicable law and will not be discriminated against. Cathay Pacific Airways is an E-Verify participating employer.If you require assistance or an accommodation in completing any aspect of the application process, please contact the Cathay Americas Recruiting team at: jobs@cathaypacific.com .
