ABOUT THE ROLEThe Client Support Specialist (CSS) Lead is a hands-on working lead who coordinates shift-level CSS assignments and coverage while remaining actively engaged with participants in the courtyard, common areas, and other participant-facing spaces.WHAT YOU’LL DOCoordinate daily CSS assignments, coverage, shift briefings, handoffs, and participant-service priorities.Model proactive, trauma-informed participant engagement and help participants connect to campus and community resources.Support warm handoffs, appointments, follow-up, navigation, and coordination with Case Management and ICMS staff.Coach CSS staff, reinforce role boundaries and documentation expectations, and coordinate with Safety when concerns require additional support.
