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Convention Services Manager- InterContinental Hotel Los Angeles Century City at Beverly HillsJob Number R173129Hotel Brand: InterContinental HotelsAmericas - United States - California - Los AngelesDescriptionAbout usDo you see yourself as a Convention Services Manager? What's your passion? Whether you're into skiing, board games or just playing with the kids, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.Ideally located on Avenue of the Stars in Century City, the InterContinental Los Angeles Century City at Beverly Hills Hotel is just minutes away from Beverly Hills and close to LAX airport, Santa Monica and Hollywood. Our property offers 364 elegant guest rooms, including 150 spacious suites, all with private balconies and inspiring panoramic views of the ocean or the Hollywood Hills. Dedicated to providing guests with exceptional service, the InterContinental Los Angeles Century City at Beverly Hills evokes a unique combination of understated elegance and modern luxury.Your day to dayJOB OVERVIEW:Assist the Conference/Conventions team in the day to day servicing of conference and/or convention and rooms only groups.DUTIES AND RESPONSIBILITIES:
Responsible to handle and monitor events/groups not to exceed, 2-3 days of event space or 100 attendees per booking.
Welcome group contact upon arrival at function and ensure satisfaction.
Negotiate food and beverage prices, function space and hotel services approved departmental booking guidelines. Confirm in writing to the client and all affected hotel departments all group requirements via sales contract terms, attrition, addendums, and confirmation of pricing group resume, and or banquet event order.
As needed, assist the client in menu planning, food and beverage coordination, attendee direction to meeting space.
Set-up, group room blocks for groups with event space and for rooms only groups and VIP services
Work in a timely manner to create and distribute all Banquet Event Orders (BEO) to the operations
Check function room set ups prior to guest arrival, ensuring all details are in agreement with client’s requirements. Ensure deficiencies are corrected by appropriate personnel.
Attend daily Banquet Event Order (BEO) and other meetings as assigned.
Promote team work and quality service through daily communication and coordination with other departments. Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
Perform other duties as assigned.
This job has a high degree of direct guest contact and interaction while groups are in-houseWhat we need from youQualifications and Requirements:Some College plus 1-2 years sales marketing related experience in hotel or meeting planning, catering preferred.This job requires ability to perform the following:
Frequently standing up and within and outside of the facility
Type at least 50 wpm; proficient PC computer skills Carrying or lifting items weighing up to 25 pounds
Communicating with customers, employees, and third parties
Use a keyboard to generate correspondence, reports, etc.
Handling objects, products and computer equipment
Other:
Communication skills are utilized a significant amount of time when interacting with clients and guests.
Reading and writing abilities are utilized often.
Basic math skills are used frequently.
May be required to work nights, weekends, and/or holidays.
What we offerIn return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.So what's your passion? if you are interested in any of these positions, log onto our website at www.careers.ihg to see our job qualifications and apply directly online.IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans
