Job DescriptionWhat Will You Be Doing in This Job?The Command Center Operator is responsible for the Security Department Command Center operations. This includes, but isnot limited to, answering incoming telephone calls, dispatching calls, documenting service calls, monitoring alarm systems,monitoring CCTV cameras, maintenance of CCTV recording devices and dispatching medical center wide emergencybroadcasts.Primary Duties and ResponsibilitiesAnswers telephones, gathers information and dispatches officers in a polite, professional manner.Monitors digital alarms, such as fire alarm, Infant alarm, panic alarm and access control systems; analyzes activations, anddispatches appropriate personnel.Responsible for utilizing the overhead paging system to announce medical codes and pages medical staff and physicianswithin the medical center. Receives emergency medical calls and dispatches medical staff to emergency code situations.Operates CCTV systems and troubleshoot technical problems.Maintains recording devices and review contents for suspects to assist in investigations.Monitors the security radio communications equipment for officers in the field and alerting the appropriate personnel inthe event of emergencies, unusual circumstances, and/or officer needs assistance calls. In emergency situations,responsible for notifying key management personnel, senior staff and appropriate law enforcement agencies.Maintains daily dispatch logs, recording all calls to the Security department via the Command Center. Maintains daily logon contractors working in the medical center which may set off fire alarm systems.Monitors activity on the loading dock after normal business hours, allowing access to approved vendors.Alerts the shift Watch Commander of any unusual or suspicious activity. Passes on all pertinent information to relievingstaff.Maintains a clean and safe environment in the Command Center; alerts the Watch Commander of any unsafe condition.Department-Specific ResponsibilitesAdditional primary duties and responsibilities that are only performed in the specific department(s) below:Department Duties and ResponsibilitiesTeamwork/Customer Relation ResponsibilitiesResponds timely, effectively and appropriately to deliverablesEnsures practices and procedures are inclusive of interpersonal and cultural diversityTeam Lead/Supervisory/Management ResponsibilitiesThese statements describe the primary duties and responsibilities of the job and are not intended tobe an exhaustive list of all tasks. Other work duties may be assigned at any time with or withoutnotice.QualificationsEducationHigh School Diploma/GEDWork ExperienceNo experience requiredLicense/Certification
Valid CA Driver's License
Valid CA Security Guard Card
Req ID : 1408Working Title : CSMC 8420000 Security Command Center Operator FR 59981 Ortiz 412 1.00Department : SecurityBusiness Entity : Cedars-Sinai Medical CenterJob Category : FacilitiesJob Specialty : SecurityOvertime Status : NONEXEMPTPrimary Shift : NightShift Duration : 8 hourBase Pay : $22.07 - $33.11Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.
