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Description If you love building solid customer relationships and want to work in the growing Non-Profit industry, you might be the Customer Service Representative Robert Half is looking for. Are you articulate and highly-skilled? This Customer Service Representative position could be an excellent career opportunity for you! If you're looking for work in Los Angeles, California and can work a temporary to hire position, this could be the Customer Service Representative opportunity for you! If you thrive in a dynamic, rapidly-changing call center, this job could be for you.Key responsibilities
Give exceptional customer service in a timely fashion
Must be bilingual Spanish for this role
May support business development and client referral goals by actively cross-selling and referring customers
Retrieve and oversee the sending of written business communications
Manage incoming telephone calls
Requirements - Strong technical skills including proficiency with MS Office
Experience performing extensive research to resolve complex customer inquiries
Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
2+ years of past relevant experience
Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
Sound written and verbal communication skills
Positive attitude and an engaging businesslike approach
Ability to interact effectively with internal and external partners and clients/customers
Comprehensive knowledge of Answering Inbound Calls
Spanish Language experience required
Excellent computer skills
Excellent customer service and office administrative skills
If you are a service 'champion' who looks to improve and deliver personalized service based on individual customer needs, we want to hear from you. Contact us today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .
