The Senior Solution Consultant - Dynamics 365 Commerce will utilize best practices and methodologies to design, implement, and maintain Microsoft Dynamics 365 Commerce for our clients. This consultant will work extensively with internal teams, clients, and vendors providing subject matter expertise and hands-on implementation experience. This is an experienced consultant position and must have ability to deliver exceptional client service. This position will be expected to accomplish a full range of functional implementation duties from pre-sales assistance, business requirements gathering, and design/configuration to testing, training, and client support, independently and with a team.
ESSENTIAL FUNCTIONS:
Learn, utilize, and promote the organization's t Implementation Methodology
Lead client meetings to gather business requirements and map to the solution
Perform gap analysis from requirements gathered to solution proposed
Complete design/configuration of the Microsoft Dynamics 365 Commerce and key third-party products
Complete project documentation such as: Functional Requirements Document, Functional Customization Specifications, User Acceptance Test Scripts, and End User Training Documentation
Build integrations to perform data conversion tasks and additional integrations based off requirements
Lead all tasks relating to feature testing, solution testing, and user acceptance testing
Perform end user training for clients in a one on one, webinar and classroom style settings Provide application support for clients
Assist with escalation support for help desk
Work with management to keep projects on schedule and recommend needed action to meet deadlines
Assist marketing with tasks such as seminars and case studies
Perform demonstrations of solutions to clients
Mentor Solution Consultants
Support management with various other duties as assigned
Obtain and maintain ERP solutions certifications, as applicable
Exemplify professional, clear, timely communication in all interactions to include follow-ups where possible
Maintains high utilization percentage while achieving high client satisfaction
Appropriately escalates issues to team members, Arctic IT management or external technical support
Shares knowledge with team members and encourages collaboration amongst peers and subordinates
Allow your passion for improving lives to shine in this role where you’ll be responsible for leading the clinical delivery of MR education for our customers throughout the West with a focus in California. In this role you will be providing basic through intermediate application training in hospitals and clinics throughout the zone.
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.