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Summary of Essential Job Duties:Under supervision and general direction, serve as an information and problem resolution to the medical center by dispatching organizational resources. Efficiently navigate work order and/or other systems, utilize communication systems, and other documents or files to effectively process and retrieve needed information in a timely and accurate manner.Primary Duties and Responsibilities:Provide dispatch services by obtaining complete information from requestor and accurately and comprehensively create dispatch work or case orders. Log and document in system and interface with appropriate department to communicate dispatch request.Navigate work order and/or case management system, communication systems, and other documents or files to effectively process and retrieve needed information in a timely and accurate manner.Focus on live data updates and appropriately schedule or dispatch representatives to service calls and take immediate dispatch action involving patient care. Follow-up and/or recall locations of various areas and departments throughout the medical center.Display excellent communication and customer service when speaking with customers and during follow-up. Utilize proper telephone etiquette when assisting customers, triaging calls and providing information while maintaining patient confidentiality.Handle high call volumes and in emergency situations while keeping in line with Department and organizational policies and procedures.Educational Requirements:
High School Diploma/GED required.
Two years of college coursework or college degree preferred.
License/Certification/Registration Requirements:N/AExperience and Skills:1 year minimum of experience in a call center or as a dispatcher required.Ability to use software applications and operate technological devices (e.g., computer, laptop, tablet, smartphone, etc.).Ability to convey and/or receive written/verbal information to/from various audiences in different formats.Ability to handle multiple demands and/or manager complex and competing priorities.Ability to provide and/or support a level of work excellence and accuracy; recognize and address flaws or errors that others may overlook.Typing skills that ensure correct punctuation, spelling and grammar.Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.
