Summary: As a Front Desk Night Auditor, you will be the face of our property during the overnight hours. You are responsible for delivering exceptional guest service, ensuring seamless overnight operations, and performing key accounting and auditing tasks. This role requires a balance of hospitality, attentiveness, and precision to support both guest satisfaction and financial accuracy.Guest Service & Front Desk OperationsWelcome guests with a warm and professional demeanor upon arrival.Handle guest check-in/check-out efficiently and accurately.Respond promptly to guest inquiries, requests, and complaints with genuine care.Provide concierge-level information and services when needed.Maintain a secure and calm environment for all guests throughout the night.Night Audit & Financial DutiesPerform nightly audit functions including balancing and verifying daily transactions.Generate, review, and reconcile daily revenue reports.Post room, tax, and other charges as required.Prepare and distribute daily management reports.Ensure compliance with internal controls and accounting policies.Administrative & Safety DutiesCommunicate effectively with other departments to address guest or operational needs.Ensure accurate shift handovers and maintain detailed logs of overnight activities.Support emergency procedures and guest safety protocols during overnight hours.
