The Head of Programs is responsible for comprehensive management of the strategic initiative portfolio within Global Business Services (GBS). This role has direct accountability for leading the GBS transformation, overseeing the Global PMO, and driving enterprise-wide change management. Ensures structured execution, governance rigor, and business adoption across all major GBS programs.This position offers flexibility for hybrid work schedules to include both in-office presence and telecommute/virtual work to be based from a variety of AECOM office locations.Core Responsibilities:1. GBS Transformation Program LeadershipAct as the executive lead for the GBS transformation roadmap, including service model, location strategy, automation, and organizational design.Oversee planning, execution, benefit realization, and alignment with business and functional stakeholders.Manage program interdependencies and risks across various sectors and enablers.Ensure transparency, accountability, and disciplined tracking of value delivered.2. PMO Governance and Delivery OversightLead the Global GBS PMO, establishing project management standards, tools, and review cadences.Maintain an integrated portfolio of GBS initiatives, ensuring alignment with enterprise priorities.Drive consistency in execution across service lines, regions, and enabling functions.Govern program budgets, resources, and milestones; report progress to GBS and enterprise leadership.3. Change Management OwnershipBuild and lead the GBS change management capability, ensuring initiatives are understood, adopted, and embedded.Develop and execute comprehensive change plans, stakeholder engagement strategies, and training programs.Coordinate efforts with HR, Communications, centers, and Tower Leads to support local and global adoption.Monitor change impact and track behavioral, cultural, and performance outcomes.4. Cross-Functional IntegrationAlign PMO and change activities with operations, automation, technology, and process owners.Ensure business continuity while delivering transformation (“privilege of focus”).Enable cross-tower collaboration on shared initiatives, leveraging the PMO to coordinate dependencies.Partner closely with IT, Finance, and Compliance on delivery enablement and governance.Key Success Metrics:On-time, on-budget program deliveryAdoption and benefits realization of transformation initiativesMaturity and impact of the PMO functionEffectiveness of change management (engagement, adoption, readiness)Confidence of leadership and stakeholders in GBS program execution
