OverviewPosition Summary DetailsThis Lead Cleaner position is responsible for giving direction, motivation, and guidance to a team of cleaners.Pay: $21.95 an hourThe pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.Shift: 2:30pm - 11pm - Must Work WeekendsBenefit Information:ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-11.6.23.pdf) | (Programa de Beneficios de ABM) (https://www.abm.com/wp-content/uploads/2023/11/2024-Recruitment-Frontline-Spanish-11.6.23.pdf)Essential Functions
Conducts quality improvement inspections within assigned areas of responsibility
Ensures quality and satisfaction levels are meeting and/or exceeding expectations
Assures the highest quality of customer satisfaction
Assists with Training and Development
Provides guidance in safety, cleaning processes, procedures, and chemical usage to cleaning crew.
Counsels crew members in regards to tardiness, absenteeism, work performance etc, using proper documentation procedures.
Leads and participates in a team to ensure the successful completion of assigned tasks
Responsible for the running and leadership of the shift in the absence of the Supervisor
When the Supervisor is present, the lead worker may be responsible for directing smaller work groups
Assists the Supervisor and Shift Manager in the direction and supervision of field employees
While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor
Establishes and maintains effective communication and working relationships with passengers, co-workers, shift coordinators, supervisors, managers, etc.
Complies with all safety, security, compliance, and quality standards and procedures established by the Company, Clients, and regulatory authorities
Responsibilities
Provides leadership and direction to team members
Provides open communication between field employees and management
Provides positive coaching to team members
Assists with the training of housekeeping staff and schedules work assignments
Assists with making daily and weekly work schedules
Oversees and performs cleaning operations in assigned building
Takes care of keys and access cards for the property
Reports damaged, broken and out of work features/items
Makes sure premises are secured at all times
Oversees and performs additional service requests (tag job) in assigned building
Oversees quality of jobs and confirms completion with Area Manager.
Provides training to all new hires assigned to the building
Attends and participates in all meeting and training sessions involving assigned property and crew.
Checks supplies, equipment, and chemicals weekly.
Completes order forms completely and accurately.
Coordinates equipment usage and inventories.
Performs all tasks and duties required of your team
Delegate tasks to staff and set-meet deadlines
Train staff and provide coaching when needed
Oversee day to day operations and clients requests in assigned areas
Assist staff when needed in designated areas
Miscellaneous duties as assigned
Qualifications
Must be 18 years of age or older.
Must have 3+ years of supervision/leadership experience of 5 or more employees
Bilingual – Must be able to read, write and communicate in English
Machinery Operations Knowledge
Flexible Schedule Preferred
Must meet all requirements to receive required airport SIDA badge and Customs Seal (if applicable), including ten-year work history if available.
Preferred Qualifications:
Customer Service Experience
REQNUMBER: 82544All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
