LEAD TECHNOLOGY COMMUNICATIONS & OCMWHAT IS THE OPPORTUNITY?Technology & Innovation's Technology Organizational Change Management Lead will support the division's organizational development practices, including technology communications and organizational change management.The Lead role will be responsible for the development and execution of T&I's deliverables related to tech communications, tech strategy and organizational transformation.Responsibilities include, but are not limited to, development of strategic and project communications, organizational change plans and driving engagement and adoption of key technology initiatives across the bank. The ideal candidate will be able to independently lead, collaborate and consult on internal change communication efforts for strategic programs, technology projects or other organizational initiatives. They will have the ability to translate complex, technical changes and craft business-friendly, human-centric messages.The ideal candidate will develop and maintain change management strategies, plans and key messages that support with the bank's goals and technology strategy. The ideal candidate will have strong written and verbal communication skills and can translate complex, technical topics into human-centric, business-friendly content. They will be able to produce engaging and concise presentations for executives, senior management and other internal and external audiences. All deliverables produced by the candidate should align with overall guidance and framework as outlined by the Tech Strategy & Planning team, as well as other City National stakeholder teams (i.e. Marketing, Enterprise Project Management office, etc.).The candidate must be detail-oriented, a self-starter and innovative. They will have an affinity for individual ownership of outcomes, engagement with project management teams and be willing to drive continuous process improvement.The candidate will work closely with the Office of the CIO and the Senior Leadership Team, engage strategic business partners to collaborate and drive awareness around key strategic initiatives and follow set processes and guidelinesThis role is highly visible and demanding, requiring diligent organization, attention to detail and targeted, agile mindset. We are seeking candidates who can see deliverables through end to end, regardless of ownership.What you will do
Lead T&I's deliverables related to organizational development, transformation and tech communications
Responsible for the strategic planning and assessment of organizational changes, including people, process and technology.
Lead T&I's deliverables related to organizational development, transformation and tech communications
Drive the strategy and execution of the organizational change plans and drive engagement and adoption of key technology initiatives across the bank.
Develop and execute internal communication change management strategies and plans for strategic programs, technology projects or other organizational initiatives.
Manage the appropriate change management processes, methodologies, tools, and templates, including impact analysis and change readiness assessments. Ensure changes across the organization are fully understood through strategic communications across a variety of mediums (e.g., email, Teams, SharePoint, corporate intranet, etc.)
Oversee and develop engaging presentations for executives, senior management and other internal and external audiences.
Coordinate colleague engagement events across T&I (both virtually and in person, as needed).
Prepare presentation and speaking materials for executive and senior managers.
Manage content relevant to various communication channels and audiences, including department intranet site.
Plan strategic messaging and ensure alignment with appropriate function, division, or group. Work with applicable communication team partners for alignment on strategic messaging, where required.
Manage interdependencies with other projects and align strategies and messaging accordingly
Ensure compliance with regulatory standards and enterprise OCM practice guidelines.
Lead practice specific projects, councils and/or working groups as a resident subject matter expert.
Responsible for the development and execution of OCM strategy to executives, senior leadership and T&I managers.
Lead T&I’s new way of working through creative programs and initiatives to drive Talent and Workforce Transformation
All other appropriate duties as required.
Must-Have
Bachelor's Degree or equivalent
Minimum of 7 years' experience in communications, copywriting, copyediting, marketing/PR or similar experience
Minimum of 4 years' experience in organizational change management, strategic planning, project management, or similar experience
Minimum of 3 years' work experience in financial services and/or tech industry
Minimum of 2 years' experience in event planning, coordination
Skills and Knowledge
Adobe Photoshop, InDesign
Microsoft 365 Suite (SharePoint Online, Teams, PowerApps)
Experience in developing and maintaining intranet sites using SharePoint
PROSCI Certification (or other similar certification)
Intermediate level skills in Excel, Visio preferred
Experience in developing presentations and reports for senior leadership, executive management
Understanding or willingness to learn technology and organizational strategy development and execution
Project management experience
Event Planning
CompensationStarting base salary: $111,408 - $189,738 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.To be considered for this position you must meet at least these basic qualificationsThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENTCity National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'ABOUT CITY NATIONALWe start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
