About the RoleThe Skid Row Care Campus is a comprehensive, low-barrier service center providing individuals experiencing homelessness with access to hygiene facilities, case management, health and behavioral health services, and connections to housing and other essential resources. The Campus offers a safe, welcoming, and trauma-informed environment that promotes dignity, stability, and pathways to long-term housing.The ICMS Program Manager leads Intensive Case Management Services at the Care Campus, with responsibility for service quality, contractual compliance, caseload management, documentation, staff supervision, and effective connections to housing, healthcare, behavioral health, benefits, and other resources. Services are grounded in trauma-informed care, harm reduction, Housing First principles, and participant choice.What You'll LeadProvide day-to-day leadership of ICMS services and ensure program requirements, workflows, caseloads, and service standards are consistently met.Supervise and develop ICMS Leads and Case Managers, including case consultation, coaching, performance oversight, staffing, and professional development.Maintain strong case-management quality across assessment, service planning, housing and benefits navigation, referrals, follow-up, reassessment, and continuity of care.Monitor HMIS and other required documentation, program data, service quality, and performance indicators.Build clear workflows between ICMS and Client Support Specialists while maintaining appropriate role boundaries.Coordinate closely with housing, healthcare, behavioral health, benefits, Safety, Hygiene, and other campus and community partners.Provide leadership during complex participant situations, crises, medical emergencies, and overdose response within established protocols.
