Restaurant General Manager
Exceptional service and flavors are the hallmarks of every dining experience. We invite you to bring your leadership strengths as a General Manager of newly opening Birdie G’s in the Fairmont Century Plaza – and let your passion for guest service drive consistent guest satisfaction, an engaged team and outstanding operating results.Birdie G’s is a stunning new restaurant opening in Century City, Los Angeles.  Located directly across the street from CAA. Birdie G’s in the Fairmont Century Plaza is bringing the best of the original Birdie G’s from Santa Monica to the new licensed environment.  With no details left out, guests can dine in the outdoor courtyard or private booths.  Designed to be the beating heart of Century city, surrounded by offices full of the “industry’s” power players, Birdie G’s is set to retake its place in LA’s iconic restaurant scene.What you will be doing:Plan and direct all aspects of the restaurant operations to include guest service standards and initiatives and create unforgettable experiences for our guestsEnsure the restaurant is positioned as one of the top dining choices in Los AngelesEnsure food & beverage brand standards are maintained and have full knowledge of all restaurant menusHandle guest concerns and react quickly and professionallyAchieve financial targets through maximizing revenue and managing expenses and productivity; Develop and execute the strategic plan including budget administration and preparation, forecasting, profit and loss accountability, cost control and inventoriesLead the department in all aspects, and ensure service standards are followed though consistent performance management of all restaurant colleagues through constant communication, training, development and follow upMonitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordinglyImproves service by communicating and assisting colleagues to understand guest needs, providing guidance, feedback, and individual coaching when neededInterview, select and train new colleaguesEnsure compliance with health, safety, sanitation and alcohol awareness standardsOther duties as assigned
