ServiceNow Platform Senior Administrator (remote)

ServiceNow Platform Senior Administrator (remote)

Vacancy expired!

job summary:

The ServiceNow Platform Administrator is a key technical leadership role responsible for leading the performance, health, licensing, security, Disaster Recovery, IAM and upgrade activities for the ServiceNow platform. This includes planning and managing software and hardware upgrades, ensuring backups are being performed according to policy, data is retained according to policy, ensuring that the platform is performing as expected, and addressing platform alerts from ServiceNow (vendor). Developing and maintaining operational documentation, metrics, process schedules, security, and capacity trending will be part of the daily activities. The ServiceNow Platform Administrator will be responsible for ensuring the platforms versions are are current and make recommendations where they see opportunities for improvement or suspect future issues based on growth and capacity.


Additionally, at the senior level this position possesses advanced competencies, mentors and leads other staff, provides additional peer review, and recommends and leads improvement initiatives.




location: LOS ANGELES, California

job type: Permanent

salary: $160,000 - 170,000 per year

work hours: 8am to 5pm

education: Bachelors



responsibilities:

RESPONSIBILITIES

• Maintains the stability and usability of the platform across production and nonproduction environments
• Monitors and reports on ServiceNow platform health, performance, security and licensing. Recommends or drives actions and activities when appropriate
• Works with the ServiceNow platform architect to build the foundation based on ServiceNow best practices
• Collaborates with Platform Owner and Product Owners to unify the platform roadmap vision
• Identifies long term solutions that prevent and reduce reoccurrence of issues and provide a framework for continued growth
• Performs the day-to-day administration of the platform.
• Actively mentors other COEI colleagues on platform security, performance, health and user management based on ServiceNow best practice
• Manages alerts and communications from ServiceNow and works with COEI colleges to triage and act on communications when appropriate
• Leads improvement projects, implementations, and upgrades to the platforms
• Monitors platform license usage and plans for new demand with Product Owners and Platform Owner
• Acts as coordinator and primary point of contact for system recovery in case of system failure
• Troubleshoots platform problems that are of a high degree of complexity and difficulty that require exceptional analytical skills, innovation, and creativity necessary to formulate and implement the mechanisms to identify and solve the problems.
• Manages instance security: user/group access, administration, access control lists. etc.
• Provides configuration assistance to developers
• Confirms the technical design and integration requirements with various systems to support processes that require data exchange
• Participates in workshops when security must be considered
• Participates in tool/vendor selection processes for integrations or add-on products
• Maintains a close vendor relationship with the hardware and software vendors we supporting
• Stays current on the marketplace changes to hardware and software we support.

REQUIRED WORK EXPERIENCE

• Minimum of 7 Years of IT Experience
• Minimum of 5 Year of ServiceNow Platform Administration experience

REQUIRED LICENSES AND CERTIFICATIONS

• ServiceNow Certified System Administrator certification
• Minimum of 5 Year of ServiceNow Platform Administration experience

SKILLS, KNOWLEDGE, AND LICENSES (And All Other Preferred)

• Ability to participate in an on-call rotation 24/7
• Demonstrate professional maturity surrounding data access, data security, data sensitivity, and data confidentiality.
• Advanced verbal and written communication skills.
• Advanced organizational and time management skills.
• Advanced analytical and problem-solving skills.
• Advanced expertise in SDLC Process
• Experience in Financial Services Organization
• Advanced knowledge in Platforms including installation , performance tuning and troubleshooting
• Work independently, assume responsibility for job development and training, research and resolve questions and problems

qualifications:

• Experience level: Experienced
• Minimum 5 years of experience
• Education: Bachelors

skills:

ServiceNow (5 years of experience is required)

ADMINISTRATOR (5 years of experience is required)

Systems Analysis (3 years of experience is required)

ServiceNow SysAdmin Cert (1 year of experience is required)

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.



We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

For certain assignments, Covid-19 vaccination and/or testing may be required by Randstad's client or applicable federal mandate, subject to approved medical or religious accommodations. Carefully review the job posting for details on vaccine/testing requirements or ask your Randstad representative for more information.