Eggslut is hiring! We're growing our team and are looking for an Assistant Store Manager for our location inside Grand Central Market in Downtown L.A.
OBJECTIVE
The Assistant Store Manager assists in maintaining the overall quality of the restaurant. From food standards to customer service, operations, and human resources. They assist in maintaining all processes and procedures for Eggslut while maintaining clear communications with the store manager, and with all supervisors. To maintain job status, the Assistant Store Manager must present full schedule availability. Overall, their job is to help ensure that all Eggslut staff are working properly for efficient service, and are responsible for taking over the manager's duties while the store manager is off or unavailable.
REPORTS TO: Ownership and Store Manager
DIRECT REPORTS: All Staff (Supervising staff, FOH and BOH, Prep, Dishwashers)
CLASSIFICATION: Non-Exempt; Hourly
PAY: $24.00/hr
BENEFITS
Medical, Dental, Vision and Life Insurance available for full-time employees after 90-day probationary period
PHYSICAL REQUIREMENTS:
- The ability to speak, see, hear, read, and write - mobility and manual dexterity
- The ability to comprehend and follow written and verbal direction
- The ability to bend, crouch, stand, and perform movement for up to 8-10 hours a day
- The ability to lift heavy items (20+ lbs)
- The ability to be exposed to wet floors, noise, and temperature extremes
- The ability to perform in a fast paced, busy environment with attention to detail
QUALIFICATIONS AND SKILL REQUIREMENTS:
- Must have valid U.S. identification/work authorization (required)
- ServSafe certified (or other Food Handler certification)
- Highly driven individual who enjoys working with people
- Right attitude necessary to work in fast-paced environment with others
- Ability to be proactive, self-motivated, and self-directed
- Excellent communication, organization and problem solving skills
- Demonstrate commitment to excellent guest service
GENERAL RESPONSIBILITIES:
- Assists store manager in managing all supervisors and staff within the location; keep order and lead by example; ensure all staff is working efficiently
- Ensure daily responsibilities are completed, supervisors and staff expectations are met, especially when the store manager is away
- Assist and follow up on store training and development of staff and supervisors
- Perform and maintain operational procedures, policies and standards (document/communicate issues and hold staff accountable
- Assist in maintaining a profitable operation by managing controllable costs (labor and cost of goods)
DUTIES AND RESPONSIBILITIES:
- Create work schedules and assist with payroll when the store manager is off/unavailable and in tandem (verify clock-in/out times and adjusting/clarifying discrepancies every pay period)
- Verify and make adjustments to orders for paper goods, produce, meat, bread, dairy, and any other necessary items (adjust pars for all orders as needed while managing proper inventory)
- Assist supervisors and FOH in maintaining cash handling and POS systems. Communicating to store manager discrepancies/ managing discounts and refunds/ bank deposits/ petty cash
- Work in tandem with the store manager with the hiring and discharge process of staff members (conduct interviews, and conduct training) To cover hiring, termination responsibilities, and communication in the absence of the store manager while adhering to the Eggslut standards
- Display ability to efficiently work all designated stations and/or delegate the work as stated in the Station Handbook at all times
- Assist in maintenance issues when the store manager is unavailable/off
- Perform administrative work (send emails, verify, scan and upload invoices, etc.) Especially on store manager's days off/when unavailable
- Oversee and assist with HR issues, especially on store manager's days off/when unavailable
- Work hand in hand with the store manager to reach the highest standards for product quality, standard adherence, and unit performance (maintaining proper food handling and presentation, customer satisfaction, and reasonable ticket times) while maintaining communication with supervisors at all levels of the operation
- Maintain high guest satisfaction and manage customer complaints (address mistakes, emphasize quality of service for guest retention, create a course of action to correct issues presented by guests)
- Stand in for store manage on days off/when unavailable
- Perform any other duties as requested by the store manager and upper management
Apply by sending a complete resume directly to this listing.
Our mission is simple - quality and great tasting food, consistent presentation and great, friendly service. We love food. We care about the way it looks and how it tastes. We have great people working with us, and we have great customers who love our food. We strive to give one of the best breakfast experiences. Come join our team and bring your skills and great personality to Eggslut!
