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ALTMAN APARTMENTS LLC
PO BOX 2160, Palos Verdes, CA 90274
POSITION SUMMARY
This position will staff the motel front desk as well as be responsible to assist with housekeeping duties. Front desk & housekeeping associate is responsible for upholding a high standard of ethics, cleanliness, and promoting a feeling of excellent hospitality, positivity, and good will among guests and associates.
JOB REQUIREMENTS
Front Desk & Reservation Management
Be available to check in guests during scheduled work hours
Keep all records organized and easily accessible to management
Complete proper guest check in and check out procedures including counting of all linens and assessment of any missing or damaged items
Report missing or damaged items to supervisor
Manage Cloudbeds reservations & calendar
Interface with Expedia, Booking.com, and other OTAs
Facility Cleaning
Work directly with housekeeping staff to clean all rooms in between guests
Daily cleaning of all community areas including hallways, bathrooms, and laundry
Cleaning of hallways and parking lot to keep all areas clear of any trash and debris
Make sure community trash is removed to large waste bins in parking lot
Keeping laundry room, storage areas, and all surrounding areas free and clear of clutter
Report guests to supervisor who are not following community rules of cleanliness
Communicate to guests the importance of on time check out and report to supervisor when check out issues occur
Responsible to check each unit before a guest checks in to make sure it is properly cleaned and supplied for the next guest
Community Relations
Maintain good rapport with all community members
Must always have a professional and ethical character
Maintain frequent and consistent communications with Altman Apartments LLC management
Be available to answer and return phone calls and e-mails with guests, vendors, and supervisors
Enforce community rules
Monitoring video surveillance cameras and reporting activity that is against house rules
Provides guest orientation check-in, including acquainting new residents with the community rules, how to navigate the neighborhood, and emergency procedures
Be available in the case a guest gets locked out of their room
Facility Maintenance
Report to maintenance manager if light bulbs, light fixtures, or smoke detectors need to be changed
Report to maintenance manager if smoke detector or carbon monoxide detector is reported to be out of order or needing batteries
Report to maintenance manager any vandalism or graffiti
Meet third party vendors and contractors as necessary to give them access to the building and answer questions
Qualifications
Customer service positive attitude
Must be able to work flexible hours including nights and weekends
Clean credit, criminal history, and drug test prior to acceptance
Compensation
- 40 hour a week
- shifts 10am - 6:30pm
- Starting at $15.00 per hour
- All supplies are provided by management
