FRONT DESK SUPERVISOR:
The Sunset West Hotel in Hollywood is seeking for a qualified Front Desk Supervisor to join our team.
If you have previous hotel supervisory experience or someone who has a solid background working the front desk, we would love to hear from you.
Job Overview:
The Front Desk Supervisor will be in-charge of the day-to-day operations of the front office and will work hand in hand with the General Manager in delivering exceptional service to guests.
Duties and Responsibilities:
Leads the front desk staff in increasing profitability and customer satisfaction.
Supervise the operations of the front desk to ensure that the required level of service and hospitality is provided to guests.
Contributes to the successful development of staff members - Listens, Observes, Trains and Encourages.
Resolve guest issues and complaints in an efficient and quick manner to maintain a high level of guest satisfaction.
Ensures that all required reports and documentation are completed in a timely manner.
Responsible for positively representing and promoting the hotel.
Acts as Manager on Duty and ensures the safety of guests and employees at all times.
Perform other job-related duties as assigned by management.
Fills in for vacant shifts as needed.
Qualifications and Requirements:
MUST have hotel supervisory/managerial experience.
MUST have at least two (2) years front desk experience in a hotel setting.
Must be able to communicate effectively both verbally and in writing.
Ability to work a varied schedule that may include evenings, nights, weekend and holidays.
Job Type: Full Time
Please submit your resume for review.
