Job Title: Housing Service Navigator/Coordinator
Education requirement: Associate or higher Degree Human Services, Social Work, Psychology or a similar major
Experience Required: Minimum 1 year of full-time related work experience
Bilingual English/Spanish is Required
Position is: Hourly up-to 40hrs per week
Pay: $18 to $22 per hour depending on the experience
The Opportunity:
This position works with placing seniors in assisted living, memory care, independent living, nursing homes and in-home care facilities. This position will spend the majority of their time meeting with clients to discuss progress towards housing goals, providing referrals to housing opportunities, assisting in the completion of necessary paperwork for housing applications, documenting and reporting these efforts.It requires a flexible work schedule including some weekend, morning and evening shifts, as well as reliable transportation to attend facility appointments. This position is 50% work from home and 50% on-site visiting nursing homes, clinics and hospitals.
The Candidate:
Candidate should embrace a culture of teamwork, collective success and support in assisting the company in achieving its mission and vision. The ideal candidate will possess a cheerful and friendly personality; ability to build rapport with new patients/families, be empathetic, posses strong work ethic, a track record of successful problem-solving, the ability to work independently, and an understanding of senior caring and assistance requirements.
Job Duties:
Works with and accepts intake referrals and appointments
Completes all necessary intake paperwork, collects all clients identifying documentation and provides an initial program orientation
Develops an individual case plan, including financial planning and housing goals collaboratively with each client
Works to assist clients in becoming “document ready” by accumulating the documents required for facilities placement.
Inputs client data in the data management systems accurately and in a timely manner.
Using the progressive engagement approach, works with clients (and nursing homes, clinics and hospitals) to track progress toward goals in detailed case files with charts, progress notes, and outcome evaluation.
Conducts needs assessment, makes appropriate community/facility referrals.
Helps client with all housing needs including searching for housing leads, providing landlords insight on services/programs.
Collaborates and communicates with other service providers, community partners, resident manager and other agency staff and landlords/property managers as it relates to individual work or client needs.
Helps with conducting a yearly follow-up with former clients to gain feedback and housing status.
Completes internal reports as assigned in a timely manner on a monthly basis.
Completes client success stories on a monthly basis.
Ensures the confidentiality and safety of case files and client information.
