EnamelPins, Inc. is the premier manufacturer of custom lapel pins and other custom emblematic promotional products and gifts. We have over 30 years of experience in designing and manufacturing, and we’re consistently 5-star rated on every review platform. Some of our most popular websites are www.gs-jj.com, www.enamelpins.com, and www.customsticker.com
We are constantly growing and in search of an additional full-time employees for our Walnut, CA office. We are willing to train you in the details and workings of the $28 billion / year promotional products industry. Our air-conditioned, comfortable offices are located in Walnut, CA, minutes from MT. SAC, CAL POLY, and Cal State Fullerton.
CUSTOMER SERVICE
EnamelPins, Inc., has a few Full-Time positions available. Available shifts are M-F 9:00 AM to 6:00 PM, or 8:00 AM - 5:00 PM. We are a casual office as most of our business is eCommerce.
We are looking for employees who are: Reliable TEAM PLAYERS who are polite, honest, on-time, quick to provide assistance, and have the willingness to go the extra mile when helping our customers. Must have the ability to complete tasks alone / unsupervised. Must have a degree or be currently enrolled in university.
Duties are:
Make 20-40 Customer Service outbound calls per day. THESE ARE NOT COLD CALLS, these are calls to customers that have orders in progress asking them to approve proofs, make payments, clarify order details or shipping addresses and the like.
Communicate with the CS and Sales teams via instant messaging.
Help to pack and ship small stock orders and sample orders (less than 1 lb)
Print labels using FedEX, UPS, or USPS Software.
Help sort and manage mailing projects. (rare)
Receive deliveries from FedEx, UPS, DHL, etc
Answer Telephones quickly, monitor and respond to Live (website) chat, Respond to E-mails from customers, and filter/screen inbox to forward E-mails to appropriate team members.
Help proofread our Social media and website content.
Additional opportunities for marketing background.
We offer competitive pay rates, paid vacation after one year, and paid time off.
Starting pay is $18/hr. Monthly bonus / incentive opportunities.
