Warehouse General Manager
Location: Los Angeles, California
Schedule: Full-time, Monday–Friday, 7:00 AM – 4:00 PM (may vary)
Compensation: $95,000 – $160,000 annual salary. Benefits include health, dental, and vision coverage, 401k, paid holidays, and PTO.
Position Summary
The Warehouse General Manager oversees all day-to-day warehouse operations, ensuring smooth execution of processes, financial discipline, and a safe, productive work environment. This role requires a leader who can optimize performance, motivate teams, and deliver outstanding service to customers.
Key Responsibilities
Operations Leadership
-Direct and mentor supervisors and staff to build a high-performing, scalable team.
-Manage fulfillment, receiving, and returns functions with an emphasis on accuracy and timeliness.
-Provide direction and problem-solving in fast-paced, high-volume environments.
-Implement operational best practices to enhance productivity and service standards.
Financial & Facility Management
-Control operational budgets, labor costs, vendor contracts, and facility expenses.
-Drive process improvements and automation to improve cost efficiency.
-Redesign workflows and layouts to maximize throughput and minimize bottlenecks.
Inventory Control
-Maintain accurate inventory through cycle counts, audits, and reconciliation methods.
-Apply proven warehouse strategies such as FIFO and slotting for efficient inventory movement.
-Partner with receiving teams to ensure proper inbound processing and placement.
Customer Service & Experience
-Ensure service commitments are met or exceeded by delivering on-time, accurate orders.
-Provide support for customer onboarding and site visits when needed.
-Resolve escalations and operational issues with urgency and professionalism.
Workforce & Culture
-Build a culture of accountability, trust, and continuous improvement.
-Hire, develop, and promote staff to strengthen bench strength and succession readiness.
-Manage scheduling, attendance, and labor planning to meet business requirements.
Technology, Safety & Compliance
-Utilize WMS, reporting tools, and analytics platforms to track and improve performance.
-Enforce OSHA standards and safety protocols through training and regular reviews.
-Maintain secure, organized, and compliant warehouse operations.
Qualifications
-3+ years in a senior warehouse management or general manager role.
-10+ years in logistics, fulfillment, or related warehouse environments.
-Proven ability to lead teams through scale and change.
-Strong track record of managing inventory accuracy and compliance.
-High problem-solving ability and comfort operating in dynamic environments.
-Proficiency with warehouse management systems and related technology.
Physical Requirements
-Ability to stand or sit for extended periods.
-Lift and carry items weighing up to 50 lbs.
-Perform frequent bending, kneeling, squatting, and reaching.
-Operate warehouse equipment and computer systems regularly.
