We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and fitness and an excitement for our brand. We are a high-growth company looking for hyper-organized, efficient, forward-thinking problem-solvers with exceptional interpersonal skills and attention to detail.RESPONSIBILITIES:Function as MOD (“Manager on Duty”) if/when any member of management team is NOT on the premisesRegularly communicate to management team on any issues that arise during the opening/closing, whether or not they are resolvedAssist the Studio Management in daily studio tasks and projectsShare knowledge and best practices with staffMaintain keys to the studio and exert proper care and control over themResponsible for the opening and/or closing of the studioMaintain opening and closing checklists and supervise studio team in ensuring all items are completed dailyProvide support to the SoulCycle instructors to ensure a successful class check-in processWork as a cohesive team with all SoulCycle staff members to ensure efficiency and camaraderieProvide high level customer service and hospitality to clientsBe on-duty hospitality championAssign tasks to part timers, when necessaryManage retail area and visuals to ensure an optimal selling spaceResponsible for additional manager system duties (i.e. returns, etc)Assist Management team with additional responsibilities, as neededAssist with the training and coaching of new hires for the front desk staff teamMaintain product knowledge for all studio retail operationsMaintain the distinct SoulCycle aesthetic, appearance, atmosphere and culture
