We are a golf course operation in the process of reopening and are looking for a Golf Shop Lead.
Position Summary:
The Golf Shop Lead will assist the General Manager with all golf shop activities and outside services operations and is responsible for ensuring that pass-holders, members and guests receive outstanding customer service, which meets or exceeds their expectations. Golf Shop Lead is instrumental in helping the General Manager/Head Golf Professional organizing and implementing golf events, tournaments, outings, leagues, and other golf programs designed to improve the Club’s products and services as well as its competitive position in the marketplace.
Essential Duties and Responsibilities:
Assist in implementing applicable Company operating, human resources, and safety policies and procedures pertaining to golf shop and outside service activities. Ensure procedures are followed to open, close and secure the golf shop and storage buildings.
Handle cash flow in the golf shop, ensuring that cash and credit card charges balance with sales receipts in accordance with operating procedures.
Monitor the performance of assigned staff including golf shop attendants, starters, rangers, and outside service staff to ensure customer service standards and productivity goals are achieved.
Ensure that the golf shop, storage areas, cart shed, and grounds are maintained per Company cleanliness and appearance standards. Maintain clean, presentable and fully stocked merchandise displays.
Assist with physical inventory at month end in accordance with inventory procedures.
Interact with pass-holders, members and guests in a congenial and professional manner.
Maintain pleasant and professional telephone manner at all times. Schedule tee times and handle customer inquiries and/or complaints in accordance with operating policies and procedures.
Assist with organizing and implementing tournaments, group outings and special events. Ensure efficient operation and coordination of golf shop, cart service and other services as applicable.
Be fully knowledgeable of golf shop merchandise. Sell merchandise and/or provide suggestions to patrons as appropriate to meet their needs.
Assure the efficient and timely submission of all required reports.
Perform additional duties as required.
Qualifications:
High School Diploma or GED
experience in the golf or hospitality industry preferred but not necessary.
Demonstrated experience and capability in the areas of retailing, marketing, and/or sales, customer service, and guest relations preferred.
Demonstrated quality written, verbal, interpersonal communication skills.
Ability to analyze and solve problems; efficiently handle multiple duties under pressure with minimal supervision; work flexible hours as required including nights/weekends.
Positive attitude, professional manner and appearance in all situations.
Supervises:
Golf shop staff, outside services, starters, and marshals.
Classification:
Full-time, Non-Seasonal, Hourly, Non-Exempt
