The Executive Experience & Protection Manager has the responsibility to deliver a high-touch, discreet, and secure experience for C-Suite executives and their guests. This role blends elite hospitality with executive protection principles to ensure the care, comfort, and safety of high-profile individuals within the workplace. The manager will collaborate closely with facilities, security, IT/AV, and other support teams to maintain an environment that is visually refined, operationally seamless, and physically secure.ESSENTIAL DUTIES AND RESPONSIBILITIES:Welcome & Engage: Warmly greet and assist executives, employees, and visitors with professionalism and discretion, ensuring a seamless and secure arrival experience.Executive Liaison: Build trusted relationships with Executives, Executive Assistants, and support teams to proactively anticipate needs, resolve issues, and deliver tailored solutions.Security-Conscious Service: Demonstrate exceptional customer service while maintaining vigilance around privacy, access control, and potential threats.Central Point of Contact: Provide wayfinding, information, and coordination across campus services and activities, ensuring executive movements and those of high-profile guests and visitors are discreet, professional, and protected.Environmental Oversight: Monitor and maintain executive workspaces, visitor lobbies, and meeting areas to ensure they are clean, organized, brand-aligned, and secure.Technology Checkpoints: Ensure resource scheduler panels and digital systems are functioning properly; escalate technical issues promptly to minimize disruption.Facilities Collaboration: Partner with facilities and security teams to uphold standards of safety, comfort, and executive protection.Risk Identification: Create and manage work orders, custodial, maintenance, safety, and security concerns; escalate potential risks including privacy breaches or suspicious activity.Service Standards: Implement and monitor elevated service protocols that align with executive protection best practices.Event Readiness: Coordinate logistics for meetings and events, including catering and space setup, with a focus on confidentiality, security, and excellent customer service.Incident Prevention: Work across teams to anticipate and mitigate risks, ensuring operations proceed without incident or exposure.Ad Hoc Support: Provide administrative and operational support to ensure timely and secure delivery of services to the C-Suite.
