ESSENTIAL DUTIES AND RESPONSIBILITIES:· Work cross-functionally between Technical Support, Supply Chain, Pricing, Legal, and Product Marketing organizations to exceed customers’ expectation· Manage and grow the relationship with stragtegic account(s) - including contract manufacturers, distributors, and end customer· Drive customer revenue and shipments to the goals of the account and company· Manage the internal and external communication regarding the account, making sure there is alignment and consistency within WD and externally to the customer· Being available, responsive, and timely to customer inquiries, requests for information, problem resolution, etc - even if after normal business hours.· Coordinate customer pricing and rebate communication· Manage the product lifecycle by account: product list, product roadmap, product launch, qualification, end of life· Schedule and host various technology and business meetings on weekly & quarterly basis· Manage meeting preparation, including pre-meeting documentation, meeting plan and alignment· Map customer relationships and identify areas for improvement· Manage historical and current revenue, PB, and unit shipment data for the account
