Administrative Assistant

Administrative Assistant

18 Oct 2024
California, Monterey bay, 93940 Monterey bay USA

Administrative Assistant

Description We are on the lookout for a skilled Administrative Assistant to join our team located in Monterey, California. As an Administrative Assistant, you will be primarily involved in the resolution of customer complaints, management of database records, drafting of status reports on customer service issues, and supervision of staff. This role offers a short term contract employment opportunity.Responsibilities: Manage and resolve customer complaints to ensure customer satisfaction Process and maintain accurate database records to ensure data integrity Draft and prepare status reports on customer service issues to keep management informed Supervise staff to ensure efficient and effective operations Utilize customer service experience to enhance customer interactions and service delivery Monitor customer accounts and take appropriate action based on account status Resolve customer inquiries in a timely and efficient manner Process customer applications accurately and maintain updated customer records. Requirements Applicants must possess prior experience in CSR / Customer Service. Ability to manage multiple tasks and deadlines efficiently and effectively. Strong written and verbal communication skills are necessary. Proficiency in using standard office equipment such as computers, phones, photocopiers, filing systems, and fax machines. Ability to maintain a high level of accuracy in preparing and entering information. Demonstrated ability to work well in a team environment. Strong organizational skills with a keen ability to prioritize and multitask. Ability to adapt to changes in the work environment, manage competing demands and able to deal with frequent change, delays or unexpected events. Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. Strong problem-solving skills and attention to detail. Ability to handle sensitive information with the highest degree of integrity and confidentiality. Excellent customer service skills and interpersonal skills. Demonstrated ability to handle high-stress situations with professionalism. Ability to work independently on assigned tasks as well as to accept direction on given assignments. Capable of regular, reliable and timely attendance. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .

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  • Description We are looking for an Administrative Assistant to join our team in Monterey, California. In this role, you will be responsible for various administrative tasks such as data entry, customer service, and support for the team. This role offers a contract to hire employment opportunity.

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  • Summary This is the full performance level of a career ladder. Entry level is Educational Aid (Child and Youth (CY) Program Assistant), CY-I and intermediate level is Educational Aid (Child and Youth (CY) Program Assistant), CY-I. The purpose of the CY Program Assistant is to provide appropriate developmental care and instruction for children and youth ranging in age from 6 weeks to 18 years in one or more CY programs. Responsibilities The duties and responsibilities of the CY Program Assistant have been grouped into categories, including curriculum, indoor and outdoor environment, interactions and relationships, supervision of children and youth, parent and employee communication, assessment, compliance, and additional responsibilities. Each is described below. Curriculum Develops schedules and activity plans. This may include reviewing and providing input into schedules and activity plans developed by the entry level and intermediate level Educational Aids (CY Program Assistants), CY-1702-I. Ensures that program plans and activities incorporate the observed needs of individual children and youth. Implements activities and special events that meet the physical, social, emotional, and cognitive needs of children and youth. Incorporates special instructions provided by parents such as special dietary needs, physical needs, or other information that may affect the child or youth\'s experience in the program. Prepares and implements program options for children and youth with special requirements. Cares for children and youth with special needs as directed by the supervisor. Demonstrates, instructs, leads, and facilitates planned and spontaneous program activities. Role models developmentally appropriate practice and classroom or activity area management techniques. Promotes and models safety, fitness, health, and nutrition practices. Helps arrange for and/or serve appropriate snacks or meals where applicable. Indoor and Outdoor Environment Helps prepare, arrange and maintain indoor and outdoor activity areas and materials to accommodate daily schedules. Sets up displays and bulletin boards. Inventories equipment on a recurring basis and recommends replenishing damaged, missing, and depleted supplies. Secures supplies, equipment, and facilities. Interactions and Relationships Establishes a program environment that sustains participant interest and promotes positive interactions with other children, youth and adults. Interacts with children and youth using approved child guidance and youth development techniques. Supervision of Children and Youth Provides care and supervision, oversight, and accountability for program participants in compliance with the Department of Defense (DoD), NAF Component, and local installation policies, guidance, and standards. Maintains control of and accounts for whereabouts and safety of children and youth. Supervises children and youth during daily schedule of indoor and outdoor activities and on field trips, outings, and special events. Ensures children and youth (as applicable) depart with authorized person according to written parental instructions. Observes program participants for signs that may indicate illness, abuse, or neglect and reports as directed. Incumbent is a mandatory reporter to Family Advocacy and Child Protective Services as prescribed by local policy in the case of suspected incidences of child abuse and neglect. Parent and Employee Communication Interacts professionally with employees, parents, and local installation command personnel. Provides parents with daily verbal or written feedback about their child/youth or program activities. Participates in conferences with parents and employees. Assessment Observes children and youth and documents developmental progression and/or concerns. Uses the information in planning. Participates in program evaluation using designated instruments such as programmatic rating scales, risk assessment tools (as required), self-inspection materials, and national accreditation tools. Compliance Assists in achieving and maintaining DoD certification and national accreditation or equivalent. Ensures compliance with law, policies, and regulations applicable to DoD CY programs Notifies supervisor of health, fire, and safety compliance concerns. Additional Responsibilities Collects, maintains, and reports program participation data. Performs other related duties as assigned. Requirements Conditions of Employment Qualifications Resumes must include information which demonstrates experience and knowledge, skills, and ability (KSAs) as they relate to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs. A qualified candidate possesses the following: Knowledge in child and youth development to provide input to an efficient and effective program responsive to the needs of children and youth. Skill to implement developmentally appropriate child and youth development principles/practices and services to provide direct care and education for children and youth, individually or with groups of children and youth. Skill to promote and foster effective working relationships with children and youth and coworkers. Skill to work cooperatively as a member of a team. Ability to follow verbal and written instructions. Ability to communicate effectively in English, both orally and in writing. Ability to communicate effectively orally and in writing. Possesses skill in oral expression to explain processes and procedures and to provide basic program information. Education High School Diploma or Equivalent AND Completed the DoN Standardized Module Training AND 12 months of DOD standardized training courses and possess 1 year of (9-23-18 rl) experience working with children and youth. OR A Child Development Associate (CDA) credential or Military School-Age (MSA) credential and 1 year of experience. OR 2-year degree in Early Childhood Education (ECE), Child Development or related field of study, which can include Youth Recreation, Physical Education, Elementary Education, Secondary Education, Youth Development, Psychology, Social Work, Home Economics with an emphasis in Human Development, or other degrees as appropriate and 1 year of experience. Must provide a copy of your H.S. Diploma, GED, or College Transcripts (showing degree awarded/conferred) when you apply. Note: If your degree has not been awarded you MUST also provide a copy of your HS Diploma or equivalent. Additional Information Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. CNIC Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, & use of or intoxication by illegal drugs will result in penalties up to & including removal from Federal Service. All individuals involved in the provision of child care services on a Department of Navy (DON) installation or in a DON-sanctioned program must complete the Installation Records Check (IRC). The IRC includes a check of the Substance Abuse Rehabilitation Program (SARP) records in the Alcohol & Drug Management Information Tracking System (ADMITS) database, a check of the Family Advocacy Program (FAP) records in the Fleet & Family Support Management Information System (FFSMIS), & an installation security/base check via the Navy Justice Information System (NJIS) database and/or other law enforcement systems. This information will be used to determine suitability for the applicant in accordance with criteria for automatic and presumptive disqualifiers, per DoDI 1402.05. Per DoDI 1402.05 Background Checks on Individuals in DoD Child Care Services Programs, incumbents will be automatically disqualified for a conviction in either civilian or military court (to include any general, special, or summary court-martial conviction or if they received non-judicial punishment [under Article 15 or chapter 47 of Title 10, U.S.C]) for any of the following: a sexual offense, any criminal offense involving a child victim, or a felony drug offense. The incumbent will be automatically disqualified if he/she has been held to be negligent in a civil adjudication or administrative proceeding concerning the death of or serious injury to a child or dependent person entrusted to the individual\'s care.

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