ABOUT THE OPPORTUNITY
The Refrigeration Service Technician II will travel to job sites providing maintenance, diagnostic services and warranty repair for refrigeration, cooking equipment, and ice machines. This dynamic role is key in delivering exceptional service to customers, ensuring consistent, on time and reliable service. The Refrigeration Service Technician will support installation projects, as well as preventative maintenance. K2 Refrigeration will provide the vehicle and parts required to service customers.
JOB RESPONSIBILITIES
Installation: install, maintain and repair refrigeration systems.
Maintenance: perform routine and preventative maintenance to ensure systems are functioning properly, including equipment service and cleaning.
Troubleshooting: Diagnose problems and identify repairs or replacements
Inspections: Inspect systems and components to ensure safety
Record Keeping: Keep records of work performed, including service summary, hours worked at a job site, inventory used, and invoice creation.
Customer Service: communicate with customer about system diagnosis and provide information on service actions and/or recommendations.
Training: Assist in training others on work techniques.
Housekeeping: Maintain a clean vehicle, with inventory easily accessible.
On-Call: rotating with other technicians to support weekend coverage, as needed.
CANDIDATE PROFILE
● 5+ years of field experience in HVAC, preferably refrigeration and cooking equipment.
● Ability to install, maintain and trouble shoot various brands of ice machines, refrigerators, cooking equipment, and walk in refrigerators/freezers.
● Able to carry 50 pounds.
● Willing to learn and adapt as equipment requirements change.
● Ability to trouble shoot equipment failures with internal team members and manufacturer call centers.
● Excellent oral and written communications skills with the ability to communicate professionally and effectively at multiple levels both inside and outside of the organization
● Possess an understanding of basic inventory management to ensure parts are stocked and organized.
● Committed to meeting the expectations and needs of both internal and external customers.
● Ability to work well in a fast-paced and collaborative environment with a diverse group of individuals.
● Ability to be agile with a flexible schedule
● Ability to prioritize and manage multiple tasks effectively and quickly.
● Proficient with QuickBooks or similar online applications.
● Flexible and dependable with work schedule, including on-call shift (nights and weekends), holidays, overtime, and occasional domestic travel.
● Dedicated to meeting the expectations and needs of both internal and external customers
Preferred Qualifications & Leadership Competencies
● Key Core Competencies – Courage, Collaboration, Drives Results.
● Dedicated to meeting the expectations and needs of both internal and external customers.
● Be able to prioritize and manage multiple tasks effectively and quickly.
● US Drivers License
● Bilingual speaking/writing in English/Spanish preferred.
