Director, Strategic Programs & Business Operations

Director, Strategic Programs & Business Operations

17 Sep 2026
California, Mountainview, 94035 Mountainview USA

Director, Strategic Programs & Business Operations

Role OverviewYou will drive HRSD's most critical cross-functional priorities and strategic initiatives, operating at the intersection of strategy and execution and setting the standard for how high-impact programs are designed, governed, and run at scale. You identify, prioritize, and accelerate programs of the highest complexity with quantifiable impact on revenue, market position, and competitive advantage. You operate as an AI-native program manager and strategic operator who thinks deeply but loves getting into details. This is an individual contributor role with full strategic authority and accountability for outcomes.What You Get to Do in This RoleStrategic Program OwnershipDrive large-scale, high-visibility cross-functional strategic initiatives for HRSD.Identify, prioritize, and accelerate programs of the highest complexity with quantifiable impact on revenue, market position, and competitive advantage.Translate business objectives into execution strategy both tactical and strategic and take full ownership of technical project planning and delivery from conception through transition to operations.Strategic Planning & Program DesignOrganize complex, ambiguous problems into prioritized milestones, deliverables, dependencies, and success criteria.Design programs to deliver specific strategic outcomes and drive relentless accountability against them.Establish business rhythm and operating cadences (QBRs, monthly forums, weekly alignment) that connect strategy to execution.Set the standard for how high-impact programs are designed and governed at scale.Governance & LeadershipEstablish governance frameworks and lead executive-level meetings and cross-functional events.Serve as the go-to source of leadership, transparency, and visibility, clearly communicating objectives, status, risks, and results while ensuring surgical execution and handoffs across workstreams.Ensure robust processes for managing risk, change, resources, and financials.Cross-Functional OrchestrationDevelop trusted relationships with key stakeholders, technology leaders, and functional heads to drive focus on strategic program objectives and optimize program delivery.Facilitate strategic alignment across product, engineering, design, research, marketing, and GTM.Identify and resolve cross-functional dependencies before they become blockers.Hold resources accountable for their responsibilities within programs.AI-Native Program ManagementOperate as an AI-native program manager.Use AI to synthesize intelligence across workstreams, surface risk signals early, ensure data informs decision-making, draft and tailor communications at speed, direct AI agents, and provide leadership with actionable, forward-looking intelligence.Develop software-based or AI-driven solutions to replace repeatable operational tasks.Foster an environment of autonomy, transparency, and continuous improvement.Process & Capability BuildingDevelop and implement scalable processes, templates, and training to ensure program delivery and process adoption.Oversee change management efforts, guiding teams through organizational transitions.Continuously assess organizational effectiveness and implement improvements that increase speed, clarity, and accountability.Strategic AdvisoryServe as a strategic thought partner to the GM and executive leadership.Prepare analysis and recommendations on key business questions.Help leadership think clearly about strategic choices and tradeoffs.Provide data-driven insights that surface blind spots and unlock opportunities.

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