OverviewWe're seeking a driven and empathetic Customer Engagement Senior Manager tojoin our growing team. You'll play a pivotal role in our top-tier engagement program,forging lasting relationships with our most valued clients. Your mission? To deeplyunderstand their needs, champion their success, and ensure they unlock the fullpotential of Intuit's ecosystem. This means proactively engaging, removingroadblocks, and advocating for their best interests internally. If you thrive on buildingstrong connections, exceeding goals, and driving tangible impact for customers, thisis your opportunity to shine. You're not afraid to pick up the phone, you have a knackfor understanding customer needs, and you thrive on exceeding goals.What you'll bring
Customer Obsession: Deeply passionate about understanding and exceeding customer expectations with a proven ability to build and manage executive-level relationships
Passion for People: You genuinely enjoy connecting with others, understanding their needs, and fostering relationships
Strategic Acumen: Strong business acumen with a track record of identifying strategic opportunities, developing innovative solutions, and driving significant business impact
Leadership and Influence: Proven ability to lead and influence cross-functional teams, aligning stakeholders around a common vision and driving results in a matrixed environment
Communication and Presentation Skills: Exceptional communication and presentation skills, with the ability to articulate complex concepts clearly and persuasively to executive audiences
Experience: 7+ years of experience in a senior customer-facing role (e.g.,Strategic Account Management, Customer Success, Sales Engineering), with a demonstrated track record of exceeding goals and driving growth/retention within a defined customer segment
Bonus Points:
Experience with CRM systems (e.g., Salesforce, HubSpot)
Expertise in SaaS or financial technology industries
Knowledge of Intuit suite of products and ecosystem
Familiarity with solution consulting
How you will lead
Customer Champion: Cultivate and manage relationships with key Lighthouse customers, acting as their primary point of contact and trusted advisor. Advocate for their needs with product and other cross functional teams to drive improvements and reduce friction. Define and execute on a comprehensive engagement strategy that aligns with overall business objectives
Strategic Outreach: Collaborate with the analytics team to identify and target high-value prospects for the Lighthouse program. Develop and execute compelling outreach campaigns across various channels (email, phone, etc.) to engage potential customers
Growth and Retention Strategist: Proactively unearth and capitalize on opportunities to expand existing customer relationships, diving deep to understand unmet needs and strategically leveraging the breadth of Intuit's product ecosystem to streamline their operations, fuel their growth, and ensure their long-term success as valued Intuit customers
Cross-Functional Leadership: Partner closely with product, marketing, sales, and other key stakeholders to ensure seamless customer experiences, advocate for Lighthouse needs, and influence product roadmap development
Data-Driven Advocate: Leverage data analytics to understand customer behavior, track engagement performance, and identify actionable insights to inform decision making and drive continuous improvement
Action-Oriented and Organized: Track all touchpoints meticulously, ensuring accurate records of interactions, needs identified, and next steps. Stay on top of follow-ups, ensuring no opportunity slips through the cracks
EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.
