Salesforce Support Lead (L2)

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Salesforce Support Lead (L2)

16 Jun 2024
California, Mountainview, 94043 Mountainview USA
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Salesforce Support Lead (L2)

Vacancy expired!

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years.

TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies.

Please send me the resumes to john@technogeninc.com and call me at 443-832-6100
Title: Salesforce Support (L2) Lead (Lightning & Steel brick CPQ)
Location: Remote till covid then (Mountain View, CA)
Duration: Long term

Required skills:

  • 8+ years of experience in Salesforce support mainly focused on Sales Cloud and Partner Communities and Integrations.
  • Strong knowledge of administrative activities. Experience in Lead Mgmt, Opportunity Magmt, Salesforce CPQ, Partner community, and Deal Registration is the functional area of the support.
  • Experience in Salesforce Lightning, triaging and debugging configuration-related issues and APEX Code/trigger, etc.
  • Understand peripheral interfaces with Sales Cloud and API integration, managed packages.
  • Able to effectively manage customer expectation and co-ordinate with offshore team for issue resolution.
  • Understands SLA, KPIs defined for the Service team and ensured adherence.
  • Single point of contact for complete AMS support engagement at onsite; need to be abreast with the latest status of the issue, escalate and manage customer escalation by working closely with Service Delivery Manager based on offshore.
  • Flexible to provide on-call support for P1 issues.

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