Provide on-the-floor leadership as part of the opening team at the new Lewis EstateSupport the hiring process for the tasting room team, from interviews to creating a welcoming onboarding experienceMotivate, coach, and develop staff to achieve or exceed established targetsCollaborate with the Winery Education Team to craft the Tasting Room Training Guide, including protocols and SOPDesign guest experiences and service standards to maintain the brand's reputation for excellence, ensuring service delivery stays above 98% and meets departmental KPIsPromote and enhance the Lewis Brand by participating in VIP visits/tastings, virtual tastings, cross-training employees, and leveraging shared learnings when neededContribute as a serious revenue-generating team member, helping meet or exceed monthly and annual sales targetsDevelop new services to maximize guest visitation, repeat visits, and member engagement, presenting proposals to senior leadership for approvalCreate and manage annual/monthly spending budgets and forecasts with the support of other Department Heads while maintaining budget expendituresCraft and oversee staffing scheduling, payroll, tips, commissions, incentives, and other employee benefits programsEnforce company policies and collaborate with other departments to promote Lewis CellarsPartner with Service Delivery, Concierge, and other teams to enhance guest touchpoints before, during, and after visitsMonitor competitive offerings and share insights with leadershipMonitor and respond to customer reviews and support Marketing by verifying that all public listing sites accurately reflect our service offerings and brand imageProvide regular reports to leadership (daily, weekly, monthly, quarterly)Conduct department meetings ("standups") to ensure communication flow and share expectations with staffWork with the Logistics team to process and deliver orders, approve wine shipments, and coordinate with warehouses as neededAssist with wine and supply deliveries, including loading/unloading, moving cases/pallets, and transporting supplies between locations as neededManage timecards, performance reviews, employee development, and employee safetyChampion WOW (Way of Work), the company's continuous improvement program and support the Continuous Improvement Committee by identifying improvements in waste management or operational effectivenessWork with Accounting on order corrections, invoicing, new SKUs and merchandise requests for all POS platforms when neededVerify that new products are priced accordingly and loaded into systems for saleWork with IT to maintain and update POS systems
