Join our team as the Wellbeing Manager and become one of the authors of our story.  In this position, you will be serving the needs of the business, our guests, and our team members by acting as an ambassador of our ENRICH values and to the service standards of Halehouse - Stanly Ranch's Wellness Center.The Wellbeing Manager is accountable for a smooth flow of business in the Spa. They will provide resort & spa guests with operational excellence to increase sales and encourage repeat business.  The Wellbeing Manager will maintain this level of excellence by hiring, training and managing the most qualified spa team members.  They will develop and implement policies and procedures that ensure a quality of working environment for all Halehouse team members as outlined in the standard developed by Auberge, Stanly Ranch and the Wellbeing leadership.Core Responsibilities for this position are:Maintain and champion the Auberge Collection, Stanly Ranch and Halehouse cultureBe attentive, friendly, helpful, and courteous to all guests, managers, and team membersHandle guest complaints or problems immediately, ensuring guest satisfaction, internal and external follow up. Translate errors and guest feedback into operational learning and processes. Ensure all buildings (Fieldhouse, Springhouse and Locker Rooms) are prepared for proper opening and closing each day. Monitor and maintain the cleanliness of and orderliness of the all the facilities including ensuring facility/amenities are in proper working orderMust be the initial and complete source of information regarding what is available at the Spa and all procedures to ensure guest comfort (i.e., treatments, equipment, products and retail items) Support the Director of Wellbeing with all administrative functions of Halehouse. Participate in and support resort and company efforts towards sustainability and environmental initiatives of the Auberge brand.  Periodically assist with front of house operations on an as needed basis (example: arrivals/checkouts,tours)  Responsible for maintaining inventory of supplies for all guest amenities, spa wide.Be thoroughly familiar with and provide instructions on Spa Booking/POS systems as well all resort IT platforms Working closely with Director of Wellbeing with inventories and cost control regarding retail Manage and support front desk, spa attendants and pool team membersTrain and assist in the development of spa team members as necessary Additional duties assigned by the Director of WellbeingSalary: $85K
