Essential Functions:
Processes digital orders once electronic files are received via designated systems.
Verifies digital prescription product and information such as implant material, system, and size.
Reviews dental restoration designs for possible milling issues; determines if digital design is suitable for milling.
Generates computer-aided manufacturing (CAM) outputs for digital dental restoration cases.
Logs dental restoration cases into order tracking system and other applicable systems.
Assists internal customers with design issues or questions.
Imports digital dental restoration cases into appropriate system.
Reviews modeless scans for digital case systems via designated systems.
Converts dental scans from one format to another as necessary.
Repairs CAD files that cannot be imported due to improper scans or return errors.
Maintains knowledge of Standard Operating Procedures (SOPs); adheres to SOPs while executing duties.
Notifies Supervisor/Manager regarding any issues with incoming/outbound cases; asks questions as necessary to complete duties.
Understands production requirements and quality standards of position.
Locates and corrects errors related to orders; asks for assistance when needed.
Performs other related duties and projects as business needs require at direction of management.
Education and Experience:
High school diploma or equivalent.
Forman education in the field of Information Technology or Dental Technology preferred.
Minimum one (1) year of experience in phone-based customer support a plus.
Minimum one (1) year of experience in dental industry a plus.
Pay Rate: $17/hrGlidewell Laboratories is the industry leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell!In addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes, employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty nationalities represented, and much more!Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us atrecruitment@glidewelldental.com. Please indicate the specifics of the assistance needed.
