Helpdesk TechnicianJob Category: Service Contract ActTime Type: Full timeMinimum Clearance Required to Start: SecretEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: NoneThe Opportunity:We are seeking a detail-oriented, thorough, and organized Tier 1 help desk technician to join our team. In this position, you will be responsible for providing technical assistance and support for computer systems, networks hardware, user, and software issues. You will also respond to tickets, run diagnostic tests, collect test data, isolate problems, and determine and implement solutions.Responsibilities:
Performs standardized or prescribed assignments involving a sequence of related operations, follows standard work methods on recurring assignments but receives explicit instructions on unfamiliar assignments.
Following specific instructions, assembles or constructs simple or standard equipment or parts, servicing or repairing simple instruments or equipment.
Conducting a variety of tests using established methods, preparing test specimens, adjusting and operating equipment, recording test data, and pointing out deviations resulting from equipment malfunction or observational errors.
Collaborate with Tier-2 support for failure identification and resolution
Assist with the preparation of design drawings and assist with the design, evaluation, and/or modification of equipment.
Maintain daily performance of equipment
Work through the problem-solving process with employees, empowering them to do the same in the future
Respond to customer queries in person, by phone, via email or the ticketing system.
Qualifications:Required Skills3 or more year’s of experience with the following:
Diagnosing and resolving basic computer/network/hardware technical issues
Problem solving and troubleshooting
Communicating effectively
Office Applications (Office365); Troubleshooting Windows Operating Systems; Windows 10
Keen attention to detail, memory of patterns, and interest in problem-solving
Must have an up-to-date CompTIA Security+ certificate.
Must be able to lift up to 50 pounds.
Must be a U.S. Citizen
Must be able to obtain a SECRET clearance
Desired Skills
Proven experience as a Help Desk Technician or other customer service role.
Windows or Linux Operating System certificate.
-What You Can Expect:A culture of integrity.At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.An environment of trust.CACI takes pride in fostering a diverse and accessible culture where every individual feels supported to chart their own path. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.A focus on continuous growth.Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.Your potential is limitless. So is ours.Learn more about CACI here. (https://careers.caci.com/global/en/life-at-caci)Pay Range:This posting is for a position covered by the Service Contract Labor Standards (SCA). The pay and benefits provided for this position will meet or exceed the minimum required amounts detailed in the wage determination issued by the Department of Labor and made applicable to this position, as incorporated into CACI’s government contract for the work location.Minimum Req uired Hourly Wage:$22.59There are a host of other factors that can influence final salary including, but not limited to, geographical location, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits) .CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, status as a protected veteran, or any other protected characteristic.
