Desktop support

Desktop support

31 Jan 2021
California, Oakland, 94601 Oakland USA

Desktop support

Vacancy expired!

Job Title: Desktop Support - Imaging-L3
Location: Oakland, CA
Duration: Contract

Key skills required for the job are:
Desktop Imaging-L3 (Mandatory)

  • As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
  • Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management.
  • Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management.
  • Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys.
  • Drive service improvement programs.
  • Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
  • Effort estimation/reviews on need basis for new projects.
  • Developing processes, tools, automation for Software Image creation and delivering Software Images.
  • Required to make the Image creation process efficient and more reliable.
  • Required to interact across the groups, understand requirements, define standards, processes and deliver tools and automation to successfully meet those requirements.
  • Mandatory Skills: Desktop Imaging-L3 EUC Admin, EUC Admin-L1, Infra Performance and Optimization, EUC Admin-L3, Windows OS Support, Desktop deployment-Desirable Skills: Language Skills: English Language-L2
    5 yrs Software Development
    3 yrs Powershell
    3 yrs C#
    2 yrs Windows Deployment and Imaging - DISM

    Responsibility :

    Qualification :
    7 years of Software Engineering experience.
    5 years of experience as a SW developer or IT developer.
    3 years of automation development experience using PowerShell.
    3 years of development experience using C# (.Net / managed programming).

    2 years of experience with Windows Deployment & Imaging using DISM (Deployment Image Servicing and Management) tool is highly preferred but not required.

    Sandeep Dixit
    InfiCare Technologies|
    703.652.4441 Direct|

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