IT Helpdesk Technician (Junior-Senior)

IT Helpdesk Technician (Junior-Senior)

Vacancy expired!

A local managed service provider is looking for IT Technicians to join their team, any level of experience from junior to senior is accepted. Through this position, you'll be able service and assist several different businesses and organizations throughout the East Bay and some outside of it as well, contributing and connecting with those in our community. This role will be especially meaningful for those who find value in seeing the direct impact their work makes as they work alongside our clients, ensuring not only that these workspaces are running smoothly, but also establishing trust and growing a rapport as well.

Responsibilities:

• Provide IT services and support to different clients and in the office, driving to client sites
• Organize, fulfill, and tracking tickets via ticketing systems
• Resolve/troubleshoot any hardware, software, or network related issues
• Be the first-line troubleshooter for most tickets for all supported client organizations/businesses
• Provide good end-user/customer-facing support, walking non-technical folks through a technical issue with patience and understanding
• Create or modify proper documentation when resolving new or unfamiliar issues
• (Senior) Provide support and mentorship to help more junior members of the team, taking over troubleshooting for any escalated tickets
• (Senior) Collaborate with the program manager to address how to approach IT project planning and execution

Qualifications/Skills for Consideration:

• Strong customer service, communication, and organizational skills
• Strong technical knowledge of Microsoft Windows and Apple OS X, having existing experience supporting both operating systems
• Windows Server and OS X Server experience
• Fundamental knowledge of computer networking
• Experience with cloud technology administration
• Experience with ticketing systems and queues (Jira, Zendesk, ServiceNow)
• At least 2 YOE (Junior) or 5 YOE (Senior) as an IT Technician/Helpdesk Support, existing experience at an MSP is preferred
• A valid US Driver's License, car insurance, and reliable car for transportation/travel

Compensation and Benefits

• Medical/Dental/Vision
• Retirement Plan with Employer Contribution
• PTO and Sick Days
• Opportunities for Education and Certifications

Applicants must be currently authorized to work in the US on a full-time basis now and in the future. This role is full-time, direct-hire, and open only to those who are residing within the United States and able to reliably commute to Emeryville, CA and the surrounding area.

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